Desktop support technician Work, Jobs in Plymouth, Eng (with Salaries)

IT Technician
Creative Construction Ltd —Plymouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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8d

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IT Technician
Creative Construction Ltd —Plymouth
1-2 years’ experience within a similar role. Diagnose and resolve hardware, software, and network issues in a timely manner.
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8d
IT Technician
Ted Wragg Multi Academy Trust —Plymouth
Whilst this post is based at our Lipson School, the role will involve travel between school sites and other locations as required.
£26,824 - £29,540 a year
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IT Technician

Creative Construction Ltd -
Plymouth

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Job details

Permanent | Full-time
8 days ago

Benefits

Casual dress
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Word
Microsoft Excel
Operating systems
Microsoft Outlook
LAN
English
Microsoft Office
Maths
Network Protocols
IT support
WAN
Organisational skills
SharePoint
IT
Communication skills
Active Directory

Full job description

We are seeking a skilled IT Technician to join our dynamic IT support team. The successful candidate will be responsible for maintaining and troubleshooting a wide range of hardware and software systems, ensuring seamless operation across our organisation. This role offers an excellent opportunity to utilise your technical expertise in a fast-paced environment, providing vital support to both internal teams and external clients. The ideal applicant will possess strong communication skills, a proactive approach, and a comprehensive understanding of various operating systems and network protocols.

Duties

Provide first-line and ongoing technical support to end users across all departments
Act as the primary contact for logging, tracking, and resolving IT-related incidents and service requests
Diagnose and resolve hardware, software, and network issues in a timely manner
Escalate complex issues where necessary while maintaining ownership and communication with users
Deliver clear guidance and training to users on systems, applications, and best practices
Set up, configure, and deploy new laptops, desktops, and workstations, including software installation
Proactively tidy and decommission old or unused systems, ensuring proper data handling, resetting and disposal
Maintain and update operating systems, applications, drivers, and firmware across devices
Ensure all IT equipment (laptops, PCs, printers, peripherals) is functioning optimally and kept up to date
Support onboarding/offboarding processes including hardware provisioning and account setup
Install and configure hardware and software components
Set up and maintain workstation environments with necessary peripherals and network access
Support printer configurations, connectivity, and troubleshooting
Assist with network-related troubleshooting and connectivity issues
Design, build, and maintain SharePoint sites and pages from scratch
Manage and configure SharePoint permissions, access levels, and user groups
Ensure SharePoint structure aligns with business requirements and information governance standards
Provide guidance and support to users on SharePoint usage and collaboration features
Maintain accurate asset registers, system documentation, and technical records
Administer Active Directory accounts, permissions, and group policies to ensure security compliance.
Support and contribute to ISO standards compliance (e.g., ISO 27001) and continuous improvement initiatives
Follow and promote IT policies, security procedures, and best practices
Identify opportunities to improve systems, processes, and the overall user experience
Provide recommendations to reduce recurring technical issues
Orchestrate and support Service Level Processes (SLP), ensuring tickets and incidents are handled within agreed timeframes
Take ownership of the ticketing system alongside the external IT provider, ensuring effective prioritisation and timely resolution of all user issues.
Monitor service performance, prioritisation, and resolution effectiveness
Contribute to service reporting and continuous improvement of IT support processes
Build and maintain strong working relationships with colleagues across all departments
Communicate technical information clearly and provide training to non-technical users
Collaborate with internal teams and external vendors when required
Support business initiatives involving IT systems and digital transformation
Promote and support the use of MS Teams Planner across departments

Person Specification —

Good academic qualifications, minimum 5 GSCEs including Maths and English.
Previous experience in an IT Technician role or a related role.
1-2 years’ experience within a similar role
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Expertise knowledge in MS 365, Teams, SharePoint, One Drive.
MS Server build knowledge and hands on experience, 2016 – 2019
Working knowledge of LAN & or WAN technologies
Experience with Active Directory management and Group Policy administration.
Excellent written and verbal communication skills.
Strong organisational skills with keen attention to detail.
Effectively work to deadline, multi-task and prioritise work efficiently
Ability to work well with others and contribute to a positive office culture.

This position offers an engaging environment where your technical skills will directly contribute to the organisation’s success while providing opportunities for professional growth within the IT sector.

To apply:

Please attach your CV with a covering letter indicating how your skills and experience meet each of the key duties.

No recruitment agencies please. Any agency assistance will be via invitation only. Please note any speculative candidates submitted via agencies without invitation will not be considered as represented by that agent.

Creative Construction reserves the right to close this advertisement early if sufficient applications have been received.

Schedule:

Monday – Friday, 8am – 5pm

Job Types:

Full-time, On-site
Permanent

Work authorisation:

United Kingdom (required)

Reference ID: CC/ITT/26/0610

Benefits:

Casual dress
Company pension
On-site parking

Work Location: In person

Quick apply

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