Incident manager Work, Jobs in Plymouth, Eng (with Salaries)

Helpdesk Manager
Mitie —Plymouth
- Full-time
- Microsoft Office
- IT
- Leadership
2d
Technical Manager (Food)
INTERFISH LIMITED —Plymouth
- £50,000 - £60,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Health, Safety & Environment Manager
Mars —Plymouth
- £63,000 - £74,000 a year
- Full-time
- Engineering
- Master's degree
- Electrical Engineering
Deputy Manager
Vivacare Ltd —Plymouth
- £33,000 - £39,000 a year
- Full-time
- Medication administration
- English
- Maths
- Employee discount
Quick apply
Curriculum and Safeguarding Manager
Roborough Pre-School —Plymouth
- From £14.50 an hour
- Part-time
- Preschool
- Presentation skills
- In-person
- Free parking
Quick apply
20h
Senior Engineer
PHINIA —Stonehouse
- Full-time
- Presentation skills
Switchboard Operative
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Full-time
- Hotel
3d
Business Manager
One Medical Group —Liskeard
- £45,000 - £55,000 a year
- Full-time
- Care experience
- Contracts
- Communication skills
- Annual leave
- Referral programme
Student (Hourly)
PHINIA —Stonehouse
- Full-time
- Microsoft Office
- IT
- AI
11d
Field Services Engineer
Thales —Plymouth
- Full-time
- Annual leave
- Employee assistance programme
Relief Security Officer
ASEL —Plymouth
- £12.71 - £15.00 an hour
- School
- Employee assistance programme
- Employee discount
Security Officer Relief
Mitie —Plymouth
- £14.30 an hour
- Part-time
- Driving
Specialist and Emergency Care Division Directorate Matron
University Hospitals Plymouth NHS Trust —Plymouth
- £66,582 - £77,368 a year
- Full-time
- Management
1d
Retail Security Officer
ASEL —Plymouth
- £14.10 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
9d
Relief Security Officer
Mitie —Plymouth
- £14.50 an hour
- Weekend availability
8d
Retail Relief Security Officer
Mitie —Plymouth
- £12.71 an hour
- Full-time
Estates Engineer – Plumbing General
Theatre Royal Plymouth NEW —Plymouth
- £34,756.80 a year
- Full-time
- IT
- Mechanical knowledge
2h
Dental Administrator
Peninsula Dental Social Enterprise —Plymouth
- £26,405 - £28,236 a year
- Part-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
3d
Painter And Decorator - Part Time/Fixed Term Contract
iQ Student Accomodation —Plymouth
- £15 an hour
- Full-time
- Communication skills
- Annual leave
Associate Flood Forecasting Modeller
AECOM —Plymouth
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree

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Helpdesk Manager

Mitie -
Plymouth

Apply Now

Job details

Permanent | Full-time
2 days ago

Qualifications

Maximo
Microsoft Office
IT
Leadership
Communication skills
Negotiation

Full job description

LOCATION: Plymouth

Full time- 40 hours per week

Main Duties:

Helpdesk Operations & Team Leadership: Lead and manage a 24/7 FM helpdesk, ensuring all service requests are handled efficiently in line with SLAs while developing a high-performing, customer-focused team.
CAFM (Maximo) System Ownership: Maintain full oversight of Maximo, ensuring accurate logging, tracking, and completion of work orders with robust, audit-ready data.
KPI & Performance Management: Monitor, report, and drive performance against contractual KPIs, proactively addressing risks to ensure full SLA compliance and customer satisfaction.
Statutory Compliance & Audit Readiness: Ensure all PPM tasks and compliance documentation are completed, captured, and readily available for audits and inspections.
Stakeholder Engagement: Act as the primary point of contact for DIO, SPV, and internal teams, providing clear communication on service performance, incidents, and escalations.
Continuous Improvement & Transition Management: Drive service improvements, support system upgrades, and lead PFI contract transition, ensuring seamless data and service continuityOperational Support & Coordination: Oversee procurement onboarding, minor works delivery, equipment logistics, clinical waste compliance, and accommodation provisioning activities

Skills and Personal Qualities:

Leadership & Initiative: Self-driven and assertive, with the ability to quickly take ownership, interpret business needs, and drive results
Team & Culture Development: Strong people leader who promotes empowerment, creativity, talent development, and succession planning
Stakeholder Engagement: Excellent at building relationships, influencing diverse audiences, and engaging effectively at all levels
Communication & Negotiation: Highly effective communicator and presenter with strong negotiation skills backed by sound operational knowledge
Professional Drive & Technical Skills: Passionate and results-focused, with solid Microsoft Office and IT proficiency to support business delivery

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

Use all work equipment and personal PPE properly and in accordance with training received;

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

Ensure compliance with Mitie's information security procedures in all activities;

Proactively identify and report security risks to your manager;

Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right

Apply Now

Refine Your Search

incident manager jobs in plymouth, eng

Helpdesk Manager

Technical Manager (Food)

Health, Safety & Environment Manager

Deputy Manager

Curriculum and Safeguarding Manager

Senior Engineer

Switchboard Operative

Business Manager

Student (Hourly)

Field Services Engineer

Relief Security Officer

Security Officer Relief

Specialist and Emergency Care Division Directorate Matron

Retail Security Officer

Relief Security Officer

Retail Relief Security Officer

Estates Engineer – Plumbing General

Dental Administrator

Painter And Decorator - Part Time/Fixed Term Contract

Associate Flood Forecasting Modeller

I want to receive the latest job alerts for incident manager in plymouth, eng

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