Customer experience manager Work, Jobs in Plymouth (with Salaries)

Aftersales Manager
Murray Group —Plymouth
- Up to £57,000 a year
- Full-time
- Sales
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
10d
Assistant Manager
Blue Banana —Plymouth
- £27,000 - £28,080 a year
- Full-time
- Supervising experience
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
14d
Stocktaker
nGeneration —Plymouth
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Regional Trainer
OCS Group —Plymouth
- Monday to Friday
- Travel
- Contracts
Quick apply
Retail Sales Advisor - Plymouth
Oak Furnitureland —Plymouth
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Business Development Manager (BDM)
Murray Group —Plymouth
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
4d
Deputy Manager
Iceland —Plymouth
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Clerical Assistant with Marketing & IT Experience.
Sunnymeade Quality Care Ltd —Plymouth
- £13 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Shift Manager
Greggs —Plymouth
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Technical Manager (Food)
INTERFISH LIMITED —Plymouth
- £50,000 - £60,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
14d
Automotive Business Development Manager
Yeomans Limited —Plymouth
- £30,000 - £70,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
- Employee discount
- Gym membership
Quick apply
Business Change Manager
University Hospitals Plymouth NHS Trust —Plymouth
- £57,528 - £64,750 a year
- Full-time
Operations Chemist
Pegasus Waste Management Ltd —Plymouth
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Charity Fundraiser/Team Leader
Ideal Fundraising LTD —Plymouth
- £13 - £15 an hour
- Full-time
- Customer service
- In-person
- Marketing
- Referral programme
Quick apply
Property Manager
Fexco Property Services —Plymouth
- Full-time
- Hybrid work
Quick apply
Graduate Management Trainee - Plymouth
Enterprise Mobility —Plymouth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Pathology Screening Administrator
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
11d
Clerical Officer (ENT Receptionist)
University Hospitals Plymouth NHS Trust —Plymouth
- £25,272 a year
- Part-time
5d
Site Manager
Sureserve —Plymouth
- Up to £42,500 a year
- IT
- Construction
Quick apply
Tesco Travel Bureau Manager
Travelex —Lee Mill
- £23,493 a year
- Overtime
- Customer service
- Employee discount

I want to receive the latest job alerts for customer experience manager in plymouth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Aftersales Manager

Murray Group -
Plymouth

Quick apply

Job details

Full-time
Up to £57,000 a year
10 days ago

Benefits

Free parking
Additional leave
Company car
Cycle to work scheme
Free flu jabs
Company pension
Company events
Private medical insurance
Employee discount
Bereavement leave
Life insurance
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Sales
Customer service
Performance management
Continuous improvement
Mechanical knowledge

Full job description

Skoda Aftersales Manager

Are you an experienced automotive Aftersales leader ready to take ownership of a high-performing service operation?

The Murray Group is seeking an ambitious, commercially driven Aftersales Manager to lead the Aftersales function at our busy Skoda Retailer in Plymouth. This is a fantastic opportunity to play a pivotal role in delivering operational excellence, outstanding customer satisfaction and strong commercial performance.

What You’ll Be Responsible For

In this key leadership role, you will oversee the full performance of the Aftersales department, ensuring operational excellence, strong profitability and an exceptional customer journey.

Leadership & Team Development

Leading and motivating a multi-disciplinary Aftersales team across service, parts and workshop
Creating a positive, high-performance culture focused on customer satisfaction and operational excellence
Coaching, mentoring and developing team members through regular one-to-ones and performance reviews
Supporting recruitment, training and succession planning to build a strong future team

Operational Performance & Workshop Efficiency

Driving workshop productivity, utilisation and efficiency
Managing workshop loading, labour sales and first-time fix performance
Ensuring effective implementation of service core processes
Monitoring lead times, workflow and operational performance to maximise capacity and customer convenience

Commercial Performance & Profitability

Owning service, labour and parts revenue performance against targets
Managing departmental costs, margins and stock levels to optimise profitability
Driving parts sales performance, stock turn and inventory control
Using data and KPI analysis to identify opportunities for continuous improvement

Customer Experience & Retention

Delivering exceptional levels of customer satisfaction and retention
Leading the resolution of complex customer concerns with professionalism and integrity
Supporting aftersales marketing initiatives to drive repeat business and long-term customer relationships
Ensuring the highest standards of communication and service across all customer touchpoints

Compliance & Brand Standards

Ensuring full compliance with Skoda brand standards and manufacturer requirements
Maintaining departmental adherence to company policies and industry guidelines
Protecting departmental assets, tools and stock control processes

Who We’re Looking For

We are looking for a proven automotive Aftersales leader who brings:

A strong track record managing a franchised Aftersales department
Excellent commercial awareness and a data-driven approach to performance management
Experience improving key KPIs including productivity, labour sales, margins and customer satisfaction
A confident, motivational leadership style that brings out the best in teams
Strong problem-solving skills and the ability to resolve customer concerns effectively
The ability to balance operational efficiency with exceptional customer care

What We Offer

This is a senior leadership role with excellent rewards and long-term career opportunity, including:

£40k basic plus bonus OTE £57k
Company car
Life Insurance
Health Cash Plan
Company Pension Scheme
31+ days holiday
Retailer Car Scheme
Bike to Work Scheme

If you are an ambitious automotive Aftersales leader ready for your next challenge, we would love to hear from you.

Job Type: Full-time

Pay: Up to £57,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company car
Company events
Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay

Experience:

Automotive Aftersales: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in plymouth

Aftersales Manager

Assistant Manager

Stocktaker

Regional Trainer

Retail Sales Advisor - Plymouth

Business Development Manager (BDM)

Deputy Manager

Clerical Assistant with Marketing & IT Experience.

Shift Manager

Technical Manager (Food)

Automotive Business Development Manager

Business Change Manager

Operations Chemist

Charity Fundraiser/Team Leader

Property Manager

Graduate Management Trainee - Plymouth

Pathology Screening Administrator

Clerical Officer (ENT Receptionist)

Site Manager

Tesco Travel Bureau Manager

I want to receive the latest job alerts for customer experience manager in plymouth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected