Remote work from home Work, Jobs in Plymouth (with Salaries)

1st & 2nd Line Customer Support Technician
Care Control Systems Ltd —Tavistock
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
5d
Client Success Manager
Apex Ai UK —Plympton
- £24,000 - £28,000 a year
- Full-time
- Hybrid work
- IT
- AI
- Work from home
Quick apply
2d
Service Colleague (Express)
ASDA —Kingsbridge
- £13.10 an hour
- 12 hour shift
- Employee assistance programme
- Employee discount
Youth Development Lead - Employability HSC (Plymouth)
The King's Trust —Plymouth
- £25,092 - £28,783 a year
- Full-time
- Annual leave
- Employee discount
13d
Digital Marketing Assistant (Graphic Design)
Lockabox —Kingsbridge
- From £28,000 a year
- Full-time
- Social media management
- No degree
- Organisational skills
Quick apply
7d
Roadside Patrol
The AA —Plymouth
- £38,270 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Chef Trainer
The Opportunity Provider —Plymouth
- From £29,000 a year
- Full-time
- Hybrid work
- Google Suite
- Culinary experience
- Cooking
- Employee assistance programme
- Life insurance
Quick apply
11h
Families Worker
Callington Cluster —Callington
- £15,750 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Leadership
- Teaching
- Annual leave
Quick apply
Roadside Rescue Patrol – Plymouth
The AA —Kingsbridge
- £40,270 - £60,000 a year
- Overtime
- Annual leave
- Employee assistance programme
Roadside Rescue Patrol – Plympton
The AA —Kingsbridge
- £40,270 - £60,000 a year
- Overtime
- Annual leave
- Employee assistance programme
6d
Accounts Assistant - Bovey Tracey
Simpkins Edwards —Bovey Tracey
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Tax experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Roadside Rescue Patrol – Ivybridge
The AA —Kingsbridge
- £40,270 - £60,000 a year
- Overtime
- Annual leave
- Employee assistance programme
6d
Roadside Rescue Patrol – Kingsbridge
The AA —Kingsbridge
- £40,270 - £60,000 a year
- Overtime
- Annual leave
- Employee assistance programme
6d
Field Service Engineer – Plymouth
GLORY —Plymouth
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
Quick apply
Transplant Nurse Specialist
University Hospitals Plymouth NHS Trust —Plymouth
- £39,959 - £48,117 a year
- Full-time
- Organisational skills
- Communication skills
- Nursing
8d
Private Client Lawyer
Coodes Solicitors —Liskeard
- Full-time
- Travel
- Communication skills
- Tax experience

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Client Success Manager
Apex Ai UK —Plympton
At *Apex AI*, we're transforming the way businesses generate leads, communicate with customers and scale using AI automation, digital marketing and intelligent…
£24,000 - £28,000 a year
Quick apply
2d
Partnerships & Client Care Coordinator
Stride Treglown —Plymouth
Part-Time Hours: 22.5 to 30 hours per week (3–4 days), with hybrid, flexible, and agile working options. By providing proactive client intelligence, partnership…
Quick apply
5d

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1st & 2nd Line Customer Support Technician

Care Control Systems Ltd -
Tavistock

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year
5 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Work from home
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

CRM software
Desktop support
Customer service
Windows
Technical support
Microsoft Office
Computer hardware
Remote access software
IT support
TeamViewer
IT
Customer support
Phone etiquette
SaaS
A Level
Help desk

Full job description

1st & 2nd Line Customer Support Technician

Reports to: Customer Success Manager
Location: Tavistock, Devon (Hybrid available after successful probation)
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

About Care Control Systems

Care Control Systems Ltd is a fast-growing technology company specialising in the design, development and delivery of market-leading digital care management software. Our customers include Care Homes, Domiciliary Care Agencies and Supported Living organisations across the UK.

Since our founding in 2016, we've continued to grow rapidly through innovation, exceptional customer service and a commitment to improving care through technology. We're proud of our friendly, collaborative culture where everyone's ideas are valued, and we're looking for talented people to help us continue our exciting journey.

The Role

As a 1st & 2nd Line Customer Support Technician, you'll be a key member of our Customer Service team, providing outstanding technical support and helping customers get the very best from the Care Control platform.

You'll act as one of the first points of contact for customer enquiries, diagnosing and resolving technical issues while delivering an exceptional customer experience.

This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment and is passionate about combining technical expertise with excellent customer service.

Key Responsibilities

Develop expert knowledge of the Care Control software platform.
Provide 1st and 2nd Line technical support via telephone, email and web chat.
Diagnose, troubleshoot and resolve software, hardware and system issues efficiently.
Investigate customer-reported issues, identifying root causes and implementing appropriate solutions.
Accurately record all customer interactions, investigations and resolutions within the CRM system.
Escalate complex or unresolved issues to the 3rd Line Technical Support or Development teams, ensuring clear investigation notes and supporting information are provided.
Work closely with Account Managers to ensure customer concerns, feedback and ongoing issues are communicated effectively.
Collaborate with internal teams to deliver a seamless customer support experience.
Share customer feedback and recurring issues with Product and Development teams to support continuous improvement.
Build strong, trusted relationships with customers through professional, friendly and empathetic communication.
Meet agreed KPIs and service levels, including response times, resolution times and customer satisfaction.
Handle confidential customer information in accordance with GDPR and company policies.
Represent Care Control Systems professionally and positively at all times.

Experience & Qualifications

Essential:

A confident communicator with excellent listening, verbal and interpersonal skills.
Strong telephone manner with the ability to build rapport and provide excellent customer service.
Good troubleshooting and problem-solving skills with the ability to think logically under pressure.
Experience using CRM or case management systems to accurately record customer interactions and resolutions.
Well organised with the ability to manage multiple priorities in a fast-paced environment.
A positive, proactive and resilient attitude with a genuine desire to help customers.
The ability to explain technical issues clearly to both technical and non-technical users.
Comfortable working both independently and collaboratively as part of a wider team.

Desirable:

Previous experience in a customer service, helpdesk or IT support role.
Experience installing and configuring hardware and software.
Experience supporting or troubleshooting PCs, laptops, smartphones, tablets, iPads and iPhones.
Good understanding of Microsoft Office, Microsoft Teams, Quick Assist, TeamViewer and other remote support tools.
Knowledge of Windows operating systems and common business applications.
Knowledge of Care Control software or experience working within the health and social care sector.
Experience working with SaaS or cloud-based software solutions.
Educated to A-Level standard or equivalent (preferred).

What Success Looks Like

Delivering outstanding customer satisfaction.
Resolving the majority of customer issues at 1st or 2nd Line.
Producing high-quality investigations and well-documented escalations for complex technical issues.
Building positive, lasting relationships with customers.
Working collaboratively across Customer Service, Account Management, Technical Support and Development.
Contributing ideas that improve our products, services and customer experience.

Package

Competitive salary (dependent on experience)
24 days annual leave plus Bank Holidays
Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)
Office based in Tavistock with hybrid working available after successful onboarding and completion of probation
Annual performance-based bonus
Ongoing training and professional development
Friendly, supportive and collaborative team culture
Career progression opportunities within a growing technology company

Pay: £25,000.00-£27,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Free parking
On-site parking
Sick pay
Work from home

Application question(s):

Are you currently based within commuting distance of Tavistock, Devon, or willing to relocate to ensure you can fulfil the hybrid working requirement of a minimum of 3 days per week in the office?

Please note that this role involves a hybrid working model to facilitate team collaboration and engagement. Hybrid working is not available until successful completion of the probationary period.

Experience:

Customer Desktop IT Support: 1 year (required)

Work Location: Hybrid remote in Tavistock PL19 9DP

Quick apply

Refine Your Search

remote work from home jobs in plymouth

1st & 2nd Line Customer Support Technician

Client Success Manager

Service Colleague (Express)

Youth Development Lead - Employability HSC (Plymouth)

Digital Marketing Assistant (Graphic Design)

Roadside Patrol

Chef Trainer

Families Worker

Roadside Rescue Patrol – Plymouth

Roadside Rescue Patrol – Plympton

Accounts Assistant - Bovey Tracey

Roadside Rescue Patrol – Ivybridge

Roadside Rescue Patrol – Kingsbridge

Field Service Engineer – Plymouth

Transplant Nurse Specialist

Private Client Lawyer

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