Practice Support Lead - 30 hours per week
About Us
We are a busy, forward-thinking GP practice committed to delivering high-quality patient care. We have a strong and supportive management team and are now looking to strengthen our internal structure with the creation of a new Practice Support Lead role.
This is an exciting opportunity to shape a role that supports the smooth running of the practice and contributes to ongoing service improvement.
The Role
The role will report to the Practice Business Manager. The Practice Support Lead is a key support role within the practice, working closely with the Practice Business Manager, Deputy Practice Manager and Office Team Lead.
The purpose of the role is to provide flexible, practice-wide support, helping to coordinate key areas such as HR processes, complaints, governance, finance and administration, while also supporting day-to-day operations as required.
This is a varied role and would suit someone who is organised, proactive and confident working across multiple areas.
Key Responsibilities
People & HR Support
- Coordinate recruitment processes for clinical and non-clinical staff
- Support with absence monitoring and documentation
- Manage flexible working requests and HR administration
- Maintain up-to-date staff records and policies
Complaints & Patient Experience
- Act as first point of contact for patient complaints
- Investigate complaints and prepare draft responses for review where required, in line with practice procedures
- Identify themes and support service improvement
Governance & Compliance
- Support with CQC compliance and audit processes
- Maintain policies, procedures and risk logs
- Liaise with the Patient Participation Group (PPG) and attend or coordinate attendance at meetings
- Support Health & Safety processes and documentation
Facilities & Estates Support
- Carry out routine weekly/monthly checks such as fire alarm testing and health & safety checks
- Support the monitoring of premises, reporting issues as required
- Submit utilities meter readings and maintain records
- Provide administrative support for facilities management and contractors
Operational & Admin Support
- Provide flexible support to the management team
- Assist with projects, service development and change
- Support reception and admin teams as needed, including providing a visible and supportive presence
Finance
- Assist with finance administration (e.g. invoice processing, BACS payments, basic reconciliation support)
- Support creditor (invoices) and debtor management
- Work with the Practice Business Manager to support financial processes
About You
We are looking for someone who:
✔ Has experience in an administrative, supervisory, or coordinator role
✔ Is highly organised and able to manage a varied workload
✔ Has strong communication and interpersonal skills
✔ Is confident dealing with sensitive situations (e.g. complaints or HR matters)
✔ Is able to work independently and use initiative
✔ Is comfortable supporting multiple teams and adapting to changing priorities
✔ Able to prioritise and manage competing demands across different areas of the practice
Desirable (but not essential):
- Experience in a GP practice or NHS setting
- Knowledge of HR processes
- Experience handling complaints or governance work
What We Offer
- A supportive and collaborative working environment
- Opportunity to develop a broad skillset across practice management
- Involvement in service improvement and decision-making
- 28 days leave + bank holidays per annum
- NHS pension scheme (subject to eligible)
- Free on-site parking
Additional Information
This is a newly created role and offers an opportunity to make a real impact within the practice. The role will evolve over time and will suit someone who enjoys variety and working as part of a team.
How to Apply
Please submit your CV and a short supporting statement outlining your suitability for the role.
Internal candidates are encouraged to apply. This is a development opportunity within the practice.
Job Type: Part-time
Pay: £15.50-£17.00 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Saltash PL12: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work independently and used to organising and prioritising work in order to meet submission deadlines
Education:
- A-Level or equivalent (required)
Experience:
- administrative, supervisory, or coordinator : 2 years (required)
Work Location: In person
