Guest service agent Work, Jobs in Plympton, Eng (with Salaries)

Full Time Hotel Receptionist
St Elizabeths House —Plympton
- £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
15h

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Full Time Hotel Receptionist

St Elizabeths House
Plympton

Quick apply

Job details

Permanent | Full-time
£12.71 an hour
15 hours ago

Benefits

Free parking
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Hospitality
Customer service
Administrative experience
Front desk
Computer skills
Communication skills
Hotel experience

Full job description

Hotel Receptionist

St Elizabeth's House is looking to recruit a friendly, professional and enthusiastic Hotel Receptionist to join our team.

This is a full-time position, working 30–40 hours per week. The role includes a mixture of morning shifts (from 7.00am) and afternoon/evening shifts (until 9.00pm). Weekend working is an essential part of this role, and applicants must also be available to work bank holidays, including Christmas Day and Boxing Day, on a rota basis.

The successful candidate will have previous experience in a similar hospitality role, excellent customer service and administrative skills, and the ability to remain calm, organised and professional in a busy environment.

Key Responsibilities

Welcome guests and complete check-in procedures in a warm and professional manner.
Provide guests with information about their room, the restaurant and the hotel's facilities when issuing room keys.
Manage all room reservations via telephone, email and Online Travel Agents (OTAs).
Check guests out efficiently, process payments and ensure all transactions are accurately recorded.
Reconcile cash, card and cheque transactions at the beginning and end of each shift.
Operate a busy hotel switchboard, responding promptly to telephone, email and in-person enquiries.
Keep guest accounts up to date and ensure all billing instructions are processed accurately.
Handle restaurant reservations and obtain menu pre-orders for larger parties.
Liaise with the Housekeeping team regarding arrivals, departures, stayovers and any special requests.
Communicate with the Kitchen regarding daily bookings, menus and dietary requirements.
Maintain a thorough knowledge of the hotel's services, facilities, policies and procedures.
Keep the reception area clean, tidy and welcoming at all times.
Escort guests to their rooms when required and assist with additional requests, such as setting up extra beds.
Support the breakfast service during busy periods.
Assist with bar service when required (previous bar experience would be advantageous).
Carry out any other reasonable duties requested by the management team.
Deliver exceptional customer service at all times.

Essential Requirements

Previous experience in a hotel reception or similar customer-facing hospitality role.
Excellent communication and interpersonal skills.
Strong administrative and organisational abilities.
Good computer skills and excellent attention to detail.
The ability to multitask and remain calm under pressure.
A flexible approach to working hours, including weekends and bank holidays.
A positive, professional and reliable attitude.
The ability to work independently and use initiative at all times.

If you enjoy working in a busy hospitality environment and take pride in delivering exceptional customer service, we would love to hear from you.

Pay: £12.71 per hour

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Application question(s):

Please confirm you are you able to regularly work weekends and bank holidays

Work Location: In person

Quick apply

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Full Time Hotel Receptionist

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