Account Manager (Level 2) – Commercial (37 hours per week, permanent contract)
Location: Hybrid Working (based primarily at Durham or Peterborough offices, with flexible working from home)
Salary: Starting at £35,202 plus a discretionary bonus potential of up to 8% of annual salary
Car Allowance: No
Job Level: C
Line Manager: Rebecca Goode, Account Manager Team Lead
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn Water Retailer of the Year 2021, 2023 and again in 2025. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing, excellent career opportunities and some great benefits too. We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
Wealth
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary Life assurance
- Free onsite parking
Time off
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
Wellbeing
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas and summer parties
- 24/7 Employee Assistance Programme
- Free flu shots
Family Friendly
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Dog friendly offices
- We care about you as an employee and have a range of resources available to both you and your family
THE ROLE IN A NUTSHELL
The commercial team are responsible for servicing multisite customers ranging from retailers, hotels, gyms to airports. The team is looking for an Account Manager to support the delivery of KPIs for the commercial portfolio and to help us to continue to develop our great and wonderful culture.
The role will suit you if you are:
- A team player who supports colleagues and works with other to achieve the best outcome for the customer and business.
- Someone that possesses excellent time-management skills.
- Proficient in Word, Excel and Powerpoint.
- A self-starter with ability to work on own initiative.
- An excellent communicator and facilitator.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Work closely and proactively with all of your customers, by attending regular Teams meetings, and occasional face to face meetings, as well as interaction by e-mail and telephone. You will be the customer champion within Wave and more broadly, such as with regulators and water companies, to ensure positive and fair results are always achieved.
- Implementing an Account Development Plan (ADP) for each customer and using that as the basis for a communication schedule. Understanding their key drivers and objectives and helping them achieve these within their specified timeframe.
- Adding value to your accounts via promotion of Water Efficiency Services.
- Developing relationships and interacting with other business areas, such as metering, billing and Wholesaler Management.
- Supporting growth and retention opportunities with the I&C Sales and Bid teams.
- Reviewing reports and following processes to manage the debt associated with your customer portfolio. Making sure that customer payments are received according to contracted payment terms.
- Working with customers and wholesalers to reduce long unread meters (LUMS) across your portfolio and increasing billing accuracy and data.
WHAT DO WE NEED FROM YOU?
- A desire to provide the highest levels of customer service.
- The ability to work in a structured way to ensure consistency of the service provided.
- A team player who supports colleagues and works with other to achieve the best outcome for the customer and business.
- Numerical literacy with good analytical and MS Excel skills.
- The ability to write effective communications.
- Excellent time-management and organisational skills.
- A degree or equivalent experience in a related subject.
- Account Management experience with a history of developing long-term relationships with a variety of key customers.
- Demonstrable B2B sales experience in a commercial environment.
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [email protected].
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 4pm on 10 June 2026.
Interviews are planned for w/c 22 June 2026.
