Overview
We are currently looking for a Volunteer Engagement Manager to be responsible for recruiting, supporting and developing a large and diverse team of volunteers, working closely with colleagues to ensure a safe, welcoming and well-resourced live delivery across all our activity.
This is an exciting opportunity for a highly organised and people-focused individual who enjoys working in a busy, event-driven environment.
Principal Responsibilities
N.B. This Job Description provides an overview and is not an exhaustive list of duties.
Operational Administration
- Identify volunteer resourcing requirements for the effective delivery of events and liaise with other staff, project teams, partner organisations, artists and volunteers as required.
- Prepare, maintain and actively manage volunteer rotas, including ongoing communication with volunteers to confirm availability, respond to changes and address gaps in cover and daily shortages.
- Maintain accurate volunteer records, availability information and rota data using agreed systems and tools.
- Contribute to weekly operations meetings, providing updates on volunteer resourcing, risks and emerging pressures.
- Provide administrative support to the Head of Operations in relation to event staffing and volunteer operations, including reporting and planning.
Team Leadership
- To be responsible for the recruitment, inductions, training and ongoing development of volunteers, supporting positive engagement, retention and progression into a variety of roles.
- Support the Head of Operations as required with aspects of Duty Management induction and training, ensuring strong alignment with the volunteer training and operational management.
- Promote consistently high standards of management and customer service across all front-of-house and backstage activity where volunteers are deployed.
- Work with the Customer Services and Ticketing Manager to respond to customer feedback, ensuring learning is shared and improvements are implemented.
- Ensure artists and visiting productions are warmly welcomed and supported during their visit and that merchandise and hospitality services are delivered Front-of House and Backstage as planned. Health, Safety and Compliance
- Support the Head of Operations in implementing and maintaining health and safety procedures, operational policies and safe working practices.
- Act as a Duty Manager on a planned basis as agreed, to maintain operational knowledge and provide resilience and cover as required.
- When acting as a Duty Manager, take responsibility for the venue, ensuring compliance with health and safety requirements, customer service and other relevant company policies.
- Act as key holder for the building as required, including opening and closing duties.
- Respond to operational issues as they arise, escalating to the Head of Operations and liaising with contractors where appropriate.
Other
- Undertake any other duties as required appropriate to the level of responsibility of the role, as reasonably required.
A full job pack and person specification is available to download at https://stables.org/about-us/job-vacancies
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
