Job Title: Claims Auditor - Household
Location: Leicester, London or Bexhill (hybrid)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
As our Claims Auditor, you’ll work with stakeholders to deliver effective audits and reporting with a strong focus on the delivery of robust, risk based audits across Household Claims. This ensures customer outcomes are fair, CiVC responsibilities are aligned and good outcomes are achieved, that regulatory and claims best practice procedures are adhered to – as well as managing leakage and other financial risk.
Job details – you’ll need to have demonstrable experience in:
Developing a complete understanding of internal claims processes, new initiatives, best practices and the impact of inefficient processes on customer service, leakage and fraud
Developing and carrying out robust, risk based audits across Household (within Insurer Services)
Delivering balanced, accurate and evidenced feedback to leadership and teams, highlighting strengths and areas of development, and providing solutions where appropriate, ensuring feedback is acted upon
Identifying areas for indemnity savings and taking appropriate steps to deliver the financial benefits in line with personal and business objectives
Managing root cause analysis for all complaints, including FOS and recommending improvements that support the goal of reducing justified complaints, increasing renewal retention and complying with FCA regulatory requirements
Reviewing the quality of work undertaken by yourself and colleagues to ensure audit objectives have been met and that the data provided is of high integrity
Essential skills/experience:
Must have strong audit experience in a regulated environment (such as insurance, financial services, energy etc.)
Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
Confident communicating and providing feedback to stakeholders and teams at all levels
Specific household/home/motor audit experience is beneficial but not essential for this role
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits: In addition to a competitive salary you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
