IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
11d
Service Engineer
Servomex —Crowborough
- Up to £55,000 a year
- Full-time
- Schematics
- Salesforce
- English
- Annual leave
Trainee Arcade Engineer
Park Holidays UK —Bexhill
- £24,000 - £27,000 a year
- Weekend availability
- Sales
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
13d
Field Service Engineer
Clearwell Mobility —Burgess Hill
- From £29,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Employee discount
Quick apply
3d
First Response Engineer - Service Desk - MSP
Uptime —Brighton and Hove
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
11d
Technical Service Representative
Xerox —Royal Tunbridge Wells
- Full-time
- Schematics
- Customer service
- Travel
- Annual leave
Security Service Engineer (CCTV, Access Control & Intruder Alarms)
High Tech Hire —Brighton
- £35,000 - £45,000 a year
- Full-time
- Schematics
- System design
- Hand tools
- Health & wellbeing programme
- Employee discount
Quick apply
2h
Service/ Drainage Engineer
Flotec —Newhaven
- £26,000 - £28,000 a year
- Overtime
- Maintenance
- English
- Programmable logic controllers
Quick apply
2d
Field Service Engineer
Briggs Equipment —Eastbourne
- Overtime
- Employee discount
Quick apply
Field Service Engineer – Full Time | Competitive Salary
Power Electrics —East Grinstead
- Full-time
- Continuous improvement
- Mechanical knowledge
- Referral programme
Graduate Engineer - Manufacturing
Ricardo —Shoreham by Sea
- Engineering
- Master's degree
- Assembly
- Annual leave
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
5d
Security Service Engineer
Chubb Fire & Security —Brighton
- £35,623 - £38,016 a year
- Full-time
- Customer service
- APIs
- Hand tools
- Store discount
- Employee discount
Quick apply
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
2nd Line Engineer - Hybrid - MSP
Uptime —Brighton and Hove
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
11d
Gas Engineer – Service and Repair - S25D
Eco Approach Ltd —Royal Tunbridge Wells
Quick apply
Calibration Engineer
Ricardo —Shoreham by Sea
- Management
- In-person
- Communication skills
IT Field Engineer
Trident —Brighton
- Full-time
- Customer service
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
9d
Principal Design Engineer / Assistant Chief Engineer - Engine & Hybrid Design
Ricardo —Shoreham by Sea
- Hybrid work
- CAD
- Analysis skills
- Project management
Electronics Development Engineer
Photonic Science and Engineering —St Leonards-on-Sea
- Full-time
- Laboratory experience
- No degree
- Marketing
- Annual leave
- Employee assistance programme

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service engineer jobs near polegate, esx

IT Service Desk Engineer (Apprenticeship)

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time
11 days ago

Benefits

Unlimited paid holidays
Annual leave
Private medical insurance
Car scheme

Qualifications

Microsoft Excel
Azure
IT

Full job description

IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

As an IT Service Desk Apprentice, you’ll be the first point of contact when something breaks, slows down, or doesn’t work as expected. You’ll help diagnose issues, restore service quickly, and make sure problems don’t repeat. You’re not just fixing tickets - you’re protecting productivity, improving the employee experience, and learning how a modern IT function supports a growing business.

What you'll be doing:

What you’ll be doing

First-line support that keeps the business moving

Own incoming issues from first contact through to resolution — restoring service quickly and professionally.

Diagnose and resolve problems, not just log them

Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed.

Manage tickets with clarity and accountability

Track, prioritise, and update tickets so nothing gets lost and users stay informed.

Improve how support is delivered

Spot patterns, contribute to knowledge articles, and help reduce repeat issues.

Collaborate across the IT team

Work with engineers and specialists to resolve more complex issues and learn from them.

Build capability while you learn

Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.

The kind of problems you’ll solve

“My laptop / device has stopped working or is too slow”
“Emails, logins, or permissions aren’t behaving as expected”
“Something worked yesterday but not today - what’s changed?”
“We’ve got multiple people hitting the same issue - is this bigger than one ticket?”
“I don’t know how to use this tool properly - can you show me?”
“This keeps happening - how do we stop it for good?”

What sets you apart

You naturally take ownership - you don’t drop problems or wait for others to pick them up
You stay calm under pressure and think clearly when things aren’t working
You’re curious - you want to understand why something broke, not just fix it
You communicate simply and clearly, especially with non-technical users
You care about getting things right, not just getting them done
You’re reliable, organised, and follow through on what you start
You’re motivated to learn and improve - quickly

Your impact:

On the business

You protect productivity by reducing downtime and making sure teams can do their jobs without disruption.

On customers

You create a reliable, responsive support experience — people trust IT because of how you handle issues.

On team performance

You help the service desk run smoothly, reduce repeat problems, and increase overall efficiency as your capability grows.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

Refine Your Search

service engineer jobs in polegate, esx

IT Service Desk Engineer (Apprenticeship)

Service Engineer

Trainee Arcade Engineer

Field Service Engineer

First Response Engineer - Service Desk - MSP

Technical Service Representative

Security Service Engineer (CCTV, Access Control & Intruder Alarms)

Service/ Drainage Engineer

Field Service Engineer

Field Service Engineer – Full Time | Competitive Salary

Graduate Engineer - Manufacturing

Technical Customer Support Coordinator

Security Service Engineer

IT Support Engineer

2nd Line Engineer - Hybrid - MSP

Gas Engineer – Service and Repair - S25D

Calibration Engineer

IT Field Engineer

Principal Design Engineer / Assistant Chief Engineer - Engine & Hybrid Design

Electronics Development Engineer

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IT Service Desk Engineer (Apprenticeship)

Hybrid \u007C Unlimited Holiday \u007C Unlimited Holiday \u007C Be the first line of IT

What you'll be doing:

What you’ll be doing

The kind of problems you’ll solve

What sets you apart

Your impact:

What it's like here:

What you get:

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