Customer experience representative Work, Jobs in Poling, Wsx (with Salaries)

PMO Support Administrator
Bell Integration —Portsmouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
- Annual leave
12d
Sales
The Inferno Organisation —Brighton
- £24,420 - £30,000 a year
- Part-time
- Sales
- Customer service
- IT
- Flexitime
- Referral programme
Quick apply
Customer Service Representative
OneFamily —Brighton
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
12d
Sales Coordinator
Young Estates —Billingshurst
- £30,000 - £35,000 a year
- Google Suite
- Microsoft Office
- Administrative experience
- Flexitime
Quick apply
2d
Customer Representative - Brighton
Nationwide Building Society —Brighton
- From £25,250 a year
- Part-time
- Customer service
- Banking
4d
Inside Sales
Vandapower —Havant
- Full-time
- Sales
- English
- Administrative experience
Quick apply
Keyworker
Brighton & Hove City Council —Portslade
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- AI
12d
Customer Service Representative - (Part Time)
OneFamily —Brighton
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
12d
Reviewing Officer
Brighton & Hove City Council —Brighton
- £57,755 - £63,123 a year
- Full-time
- Presentation skills
- AI
12d
Call Center Representative
pd- specialised —Worthing
- £20,000.00 - £25,328.04 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
10d
Retail Sales Advisor - Brighton
Oak Furnitureland —Brighton
- £42,000 - £45,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Registration Officer
Brighton & Hove City Council —Brighton
- £29,064 - £31,022 a year
- Full-time
- Public speaking
- Microsoft Office
- Presentation skills
5d
Team Pod Manager
Brighton & Hove City Council —Brighton
- £57,755 - £63,123 a year
- Full-time
- Presentation skills
- AI
12d
Business Development Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Service Delivery Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Free parking
- Employee assistance programme
Customer Service Representative
William Hill —Burgess Hill
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
9d
Customer Service Representative - Brighton North Street
HSBC Global Services Limited —Brighton
- From £24,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Project Officer Public Transport
Brighton & Hove City Council —Hove
- £34,434 - £42,839 a year
- Full-time
- Presentation skills
- AI
2d
SEN Tribunals Officer
Brighton & Hove City Council —Hove
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- AI
2d
Change Practitioner
Brighton & Hove City Council —Portslade
- £34,434 - £39,152 a year
- Full-time
- Presentation skills
- AI
2d

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PMO Support Administrator

Bell Integration -
Portsmouth

Apply Now

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Microsoft Word
Microsoft Excel
Azure
Microsoft Outlook
Microsoft Office
Administrative experience
Change management
AWS
Project management
Continuous improvement
SharePoint
Project management methodology
Communication skills
Time management

Full job description

Overview:

Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.

We continue to grow and have over 900 permanent staff employed at our offices in London, Portsmouth, Wokingham, Glasgow, Hyderabad, US, Slovakia and within many of our customers’ sites. Our heritage is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness.

Administrator-level role responsible for day to day BAU administration of the PMO function, and related data cleansing and reporting activities.

Responsibilities:

1. Support the PMO Analyst & SMO Operations Manager with administration, record-keeping and reporting, carrying out delegated activities in accordance with defined policies, procedures and practices.

2. Ensure accurate tracking of projects being delivered by Delivery & Operations via a combination of the following

a. PSA tool requirements (currently Changepoint)

i. User set up – using data weekly from HR (starter/leaver emails) and Contractor Rev/GM report from Resourcing & Recruitment to keep PSA users current and accurate

ii. Project set up – using New Project Set up notifications from SMO or WAR log updates to set up projects and plan resources if appropriate

b. Project administration, monitoring and reporting

i. Creating, tracking and managing customer PO spend
ii. Ensure that time/burn/status reports are up to date and accurate
iii. To maintain and create resource plans ensuring accuracy of data for engagements where no PM allocated
iv. Updating Changepoint with planned absence (holiday, training and longer term sick)

3. Run invoicing process through Changepoint, including proactive chasing of billing milestones and customer signed timesheets

a. Collation of resource timesheets and cross checking information provided

b. Monitor customer portals for customer POs and alert other areas of the business as necessary

c. Creating draft invoices (incl agreed variable invoicing e.g. Build and AWS/Azure etc.)

d. Supporting invoicing of expenses rechargeable to customer

e. Be able to provide associated MI to stakeholders via reports

4. Ensure compliant and efficient onboarding and offboarding of resources, including account creation and inclusion onto associated reporting suites. Maintain resource master plan, ensuring data quality and accuracy.
5. Management of PMO mailbox - prioritizing, actioning and filing emails accordingly.
6. Organise and arrange meetings, completing and storing minutes of meetings accordingly.
7. Collation and production of project & resource data (e.g. finance, expenses, time submission, change etc.) and MI reports; content and frequency defined by PMO Analysts & SMO Ops Manager)
8. Assist with the ongoing maintenance of the PMO Intranet site (Sharepoint) & Teams site.
9. Support with defining and guiding best practices for process improvements - ensuring consistency in quality and approach, driving continuous improvement in methods, technology choices and skills by challenging and suggesting areas for improvement.

Qualifications:

Knowledge

Some basic understanding of Project Management methodology (desirable)
Knowledge of PMO/ Change Management environment (desirable)

Skills

Proficient across Microsoft Office suite (especially Excel, Outlook and Word)
Good communication skills and an ability to communicate clearly to all levels of staff

Experience

Strong administrative experience (essential)
Experience of working with billing and timesheet processes (desirable)
Data extraction and report creation in Excel (desirable)

Behaviours

Positive, ‘can-do’ attitude, happy to adapt to meet the team’s needs
An ability to follow process consistently and with minimal errors
Self-starter with the ability to work under pressure within a fast-paced environment
Excellent attention to detail and strong time management skills
Ability to work both independently and as part of a team

What we care about:

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why join Bell:

Why join bell:

We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
Competitive Salary
Flexible remote working
A generous company pension
25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
Healthcare and dental insurance
Life assurance
Cycle to work scheme
A diverse and inclusive work culture
Modern vibrant workplaces
Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre

Job Type: Full-time

Work Location: In person

Apply Now

Refine Your Search

customer experience representative jobs in poling, wsx

PMO Support Administrator

Sales

Customer Service Representative

Sales Coordinator

Customer Representative - Brighton

Inside Sales

Keyworker

Customer Service Representative - (Part Time)

Reviewing Officer

Call Center Representative

Retail Sales Advisor - Brighton

Registration Officer

Team Pod Manager

Business Development Manager

Service Delivery Manager

Customer Service Representative

Customer Service Representative - Brighton North Street

Project Officer Public Transport

SEN Tribunals Officer

Change Practitioner

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