Customer service representative Work, Jobs in Polzeath, Con (with Salaries)

Customer Service Representative
St. Eval Candle Company —Wadebridge
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Service Advisor
Wernick Hire —St. Austell
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Customer Service Advisor
GLL —Truro
- £13.45 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
10d

Other jobs to consider

Find your next job by exploring related positions.

Administration Assistant
Rock Marine Services Ltd —Wadebridge
Deliver excellent customer service and provide assistance to customers as required. Answer and direct telephone calls, take messages, and respond to customer…
From £13.25 an hour
Quick apply
5d
Office Administrator
First Parking LLP —Redruth
You will be responsible for handling incoming client calls in an efficient, friendly and professional manner. Customer service: 2 years (preferred).
£26,500 a year
Quick apply

I want to receive the latest job alerts for customer service representative in polzeath, con

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near polzeath, con

Customer Service Representative jobs in Truro

Eurostar Customer Service jobs in London

Customer Service Representative jobs in Edinburgh Eh15

Customer Service Representative jobs in Dudley

Customer Service Representative jobs in Dover

Customer Service Representative jobs in Bury

Prison Service jobs in Nottingham

Customer Service Representative jobs in Leicester

Library Information Service jobs in Liverpool

Customer Service Representative jobs in Aberfoyle

Customer Service jobs in Sheffield

Customer Service Representative jobs in Birmingham

Customer Service Representative jobs in East Sussex

Customer Service Representative jobs in Halifax

Customer Service Representative jobs in Hatfield

Civil Service jobs in West Sussex

Customer Service Representative jobs in Liverpool

Customer Service Representative jobs in Great Wakering

Home Based Customer Service jobs in Birmingham

Customer Service Representative

St. Eval Candle Company -
Wadebridge

Quick apply

Job details

Permanent | Full-time
£26,900 a year
9 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
English
Computer skills
A Level

Full job description

Job Title: Customer Service Representative

Hours: Monday to Thursday, 9:00 am to 5:00 pm, and Fridays, 8:00 am to 4:00 pm (Hybrid-working 3 days in the office, 2 days working from home)

Salary: £26, 900

Reporting to: Customer Operations Manager

We’re looking for a thoughtful and dedicated Customer Service Representative to join our team at St Eval. In this role, you’ll be one of the friendly voices of our brand, supporting our customers with care and attention across phone and email.

More than anything, we’re looking for someone who genuinely enjoys helping people, someone who takes pride in creating positive, meaningful experiences for our customers and makes them feel valued at every touchpoint. You’ll be naturally curious, solution-focused, and motivated to go the extra mile to get things right.

Who we are: We are a B Corp certified candle maker with ambitions of going from local hero to household name. We pride ourselves on our inclusive family culture, where innovation and operational excellence are celebrated.

The role is based at our headquarters in North Cornwall, which overlooks the Atlantic Ocean. Our new factory and offices, designed to be in harmony with our rural setting, are surrounded by nature and close to some of Cornwall’s most beautiful beaches. Lunchtime walks through country lanes and post-work sea swims or surfs are all possible.

Responsibilities

Deliver a high-quality customer experience via phone and email, handling enquiries related to orders, pricing, payments, products, and delivery updates
Process and manage customer orders from start to finish, including returns, replacements, and exchanges
Handle customer credits, reimbursements, and returns in line with company policy
Maintain accurate and up-to-date customer account records and data
Support customers with online ordering and resolve website-related queries
Escalate product quality concerns promptly and professionally to the technical team
Work closely with Accounts Receivable to support customer payment queries and resolutions
Monitor stock availability and proactively communicate potential shortages
Collaborate with the Customer Operations Manager on bespoke or specialist customer projects
Coordinate with internal teams and external partners to ensure deliveries meet customer expectations
Identify opportunities to improve processes, efficiency, and customer satisfaction
Share potential sales opportunities with the Customer Operations Manager
Provide flexible administrative support as needed

Collaboration and Continuous Improvement

Build strong working relationships across Sales, Marketing, Operations, and Production to support a seamless customer journey
Contribute to team goals, KPIs, and wider business projects aimed at enhancing the Customer Service function
Play an active role in maintaining and improving the Freshdesk knowledge base and support content
Uphold and promote St Eval’s values in every interaction, contributing to a positive, respectful, and solution-focused culture

About you:

· Excellent English oral and written skills.

· Enthusiasm for problem solving.

· Initiative and decisiveness, comfortable working in a team.

· Good computer skills – internet and email.

· Comfortable working from home

We offer:

· 33 days holiday (including public holidays)

· 50% employee discount on all St. Eval products

· Cycle to work scheme

· Bupa Dental Insurance

· Death in service insurance

· Employee assistance programme

· Enhanced family leave

· A dynamic and inclusive work environment

· An opportunity to grow with us - we invest in our people's professional development

· Hybrid working

· Team social events

· Volunteering opportunities with our charity partners

Pay: £26,900.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in polzeath, con

Customer Service Representative

Customer Service Advisor

Customer Service Advisor

Other jobs to consider

I want to receive the latest job alerts for customer service representative in polzeath, con

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected