Information security analyst Work, Jobs in Pontefract, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Lead Information Security Analyst
evoke —Leeds
- Hybrid work
- Azure
- AWS
- Leadership
- Annual leave
- Work from home
13h
IT Analyst, Information Security
National Wealth Fund —Leeds
- Full-time
- Hybrid work
- IT
- Communication skills
14h
Junior Penetration Tester (Cyber Analyst), Threat & Vulnerability Management – Cyber Security Division
Bank of England —Leeds
- £40,320 - £45,360 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Communication skills
- Annual leave
- Flexible schedule
Senior Security Operations Analyst
interactive investor —Leeds
- From £54,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
Cyber Security Advisor
NHS England —Leeds
- £59,264.40 - £67,818.00 a year
- Full-time
- Annual leave
7d
Program Excellence Project Analyst Sr.
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
5d
R&D Data Analyst
Unilever —Leeds
- Full-time
- Hybrid work
- Communication skills
- Python
4h
Threat Intelligence Analyst
Hiscox —York
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
Cyber Security Analyst - T2 - Enterprise Markets
Gamma —Leeds
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)
Flutter Entertainment —Leeds
- IT
- Communication skills
13d
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
7d
Business Analyst – Risk and Control
Delta Capita —Sheffield
- Up to £400 a day
- Full-time
- Hybrid work
- English
- APIs
- Agile
Quick apply
Cyber Security Officer
SBS —Sheffield
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Linux
Quick apply
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
8d
Data Engineer (Data Manager)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
12d
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Manager, Security Operations
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Python
- Health & wellbeing programme
- Life insurance

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

information security analyst jobs in pontefract, wyk

Service Desk Analyst - Tier I

Lead Information Security Analyst

IT Analyst, Information Security

Junior Penetration Tester (Cyber Analyst), Threat & Vulnerability Management – Cyber Security Division

Senior Security Operations Analyst

Cyber Security Advisor

Program Excellence Project Analyst Sr.

R&D Data Analyst

Threat Intelligence Analyst

Cyber Security Analyst - T2 - Enterprise Markets

Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)

IT Service Desk Analyst

Oracle Technical Support Analyst

Level 3 Support Analyst - AI Specialist

Business Analyst – Risk and Control

Cyber Security Officer

Junior Service Desk Analyst

Data Engineer (Data Manager)

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Manager, Security Operations

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