Resources advisor Work, Jobs in Pontefract, Wyk (with Salaries)

Home Support Advisor
DFS —Doncaster
- Customer service
- Computer literacy
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Support Advisor
DFS —Doncaster
- £24,871 a year
- Weekend availability
- English
- Computer skills
- Leadership
- Work from home
- Employee assistance programme
Quick apply
14d
Buyer - Fresh Produce
IPL —Normanton
- Monday to Friday
- In-person
- Communication skills
- Store discount
- Annual leave
Human Resources Advisor (12 Months FTC)
Leeds Bradford Airport —Leeds
- £36,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Human resources
- Free parking
- Employee assistance programme
Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
8d
Collections Specialist
DWF —Leeds
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Senior Trade Policy Advisor (12-month maternity leave cover)
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
4d
Human Resources Advisor
OCU Group —Leeds
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick apply
4d
Admissions Adviser
Kaplan International —Leeds
- £26,228 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Hotel Receptionist
Dakota Hotels —Leeds
- £28,000 a year
- Full-time
- Hospitality
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Retail Management Graduate Programme
Decathlon UK —Leeds
- £29,000 a year
- Leadership
- Employee assistance programme
- Employee discount
Retail Sales Advisor - York
Oak Furnitureland —York
- £47,000 - £51,723 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
3d
HR Advisor (Policy, Pay and Reward)
Kirklees Council —Huddersfield
- Full-time
- Driving
- Organisational skills
- Communication skills
9d
Restaurant Waiter / Waitress - Breakfast Assistant
Dakota Hotels —Leeds
- £13.80 an hour
- Part-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
H&S Advisor
Iberdrola Group —Doncaster
- From £40,000 a year
- Computer literacy
- English
- Microsoft Office
- Annual leave
- Employee discount
Safety, Health and Environmental Advisor
Luminate Education Group / Business Support —Leeds
- £36,987 - £39,238 a year
- Hybrid work
- University
- Education
- Annual leave
Quality Advisor
Omexom UK —Castleford
- English
- Microsoft Office
- Driving
Quality Advisor
VINCI Energies —Castleford
- English
- Microsoft Office
- Driving
Client Relationship Partner
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Gym membership
- Referral programme
Quick apply

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Home Support Advisor

DFS -
Doncaster

Quick apply

Job details

14 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Customer service
Computer literacy
GCSE
Complaint handling
Zendesk
Leadership

Full job description

Job Introduction

About the role

What you'll be doing:

Owning escalated Home Support contacts from Zendesk/internal routes through to resolution, ensuring clear notes, actions and customer updates.
- Handling complex pre-delivery queries including supplier delays, delivery chases, booking issues, change requests, oversold/stock concerns, rewrites, cancellations and multi-route order queries.
Handling post-delivery issues including damaged/faulty items, service visit outcomes, replacements, re selections, collections, allowance-to-keep/goodwill requests and failed/will-not-fit deliveries.
Making proactive customer contact by phone and email, setting realistic expectations and keeping customers informed at agreed points.
Using DFS systems and partner portals to review orders, delivery status, stock availability, service reports, supplier updates and customer history.
Working with stores, CCS/ASC, Central Processing, suppliers, Wincanton/WS, Emmiera, Product Support, Quality and Commercial teams to progress cases.
Applying commercial judgement to balance customer resolution with stock save, stock creation, supplier debit/rebate opportunity, cost control and customer retention.
Identifying risk and escalate appropriately, including CEO complaints, legal/Section 75/chargeback, vulnerable customers, reputation or high-profile cases, repeat failures and high-cost decisions.
Hitting & Exceed team KPI performance across SLA, first contact resolution, completed per hour, quality/compliance, reopen rate, customer satisfaction and stock saved.
Capturing process, product and supplier issues, sharing insight that helps improve customer journeys and reduce repeat contacts or avoidable cost.

Key Skills and qualifications

Previous customer service, retail, contact centre or complaint handling experience preferred.
Experience of dealing with escalated customers, complex cases or high-volume administrative work would be beneficial.
Strong English and Maths standard, ideally GCSE/O-level or equivalent.
Good computer literacy and confidence working across several systems at once.
DFS/Home product knowledge and system experience such as Zendesk, Glance, Fluent, HDX, Edge, WS Portal or Emmiera is helpful but not essential.
Experience of working with suppliers, delivery partners or service/repair routes is advantageous.
Must be comfortable making outbound customer contact and owning cases through to resolution.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

22 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [email protected], and we will be happy to help.

Quick apply

Refine Your Search

resources advisor jobs in pontefract, wyk

Home Support Advisor

Customer Support Advisor

Customer Support Advisor

Buyer - Fresh Produce

Human Resources Advisor (12 Months FTC)

Customer Experience Advisor

Collections Specialist

Senior Trade Policy Advisor (12-month maternity leave cover)

Human Resources Advisor

Admissions Adviser

Hotel Receptionist

Retail Management Graduate Programme

Retail Sales Advisor - York

HR Advisor (Policy, Pay and Reward)

Restaurant Waiter / Waitress - Breakfast Assistant

H&S Advisor

Safety, Health and Environmental Advisor

Quality Advisor

Quality Advisor

Client Relationship Partner

I want to receive the latest job alerts for resources advisor in pontefract, wyk

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