Customer experience coordinator Work, Jobs in Ponthir, Tof (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technical Administrator
OXEO —Cwmbran
- £25,000 - £26,500 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
2h
Service Coordinator
Electrical & Gas Care Ltd. —Caerphilly
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
10h
Office Coordinator
SSE —Newport
- £26,239 - £33,600 a year
- Administrative experience
- HVAC
- Organisational skills
- Employee discount
- Gym membership
3d
Customer Care Administrator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
9d
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Event Operations Coordinator
St John Ambulance —Bristol
- £27,795 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
5d
Inspection Support Coordinator - Hybrid working
Avon and Somerset Constabulary —Portishead
- £30,333 - £32,613 a year
- Hybrid work
- Organisational skills
- Employee discount
2d
Dispatch Coordinator (Courier Parcel Delivery)
Priority Express Couriers Ltd —Bristol
- £34,850 - £37,050 a year
- Overtime
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
Coordinator Minor Projects
LiveWest —Weston-super-Mare
- £28,100 a year
- Hybrid work
- Maintenance
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Settlements Coordinator
Smart Metering Systems —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Settlements Coordinator
SMS —Cardiff
- £0.01 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Ocean Export Coordinator — International Removals
1st Move International Limited —Bristol
- From £34,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Coordinator - Aftercare
SNG (Sovereign Network Group) —Bristol
- £25,936 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Travel
- In-person
Quick apply
Training Coordinator
Atlas Copco Group —Bristol
- Hybrid work
- Engineering
- In-person
- Communication skills
2d
Project Coordinator - Solar & Battery
Solarsense UK Ltd —Clevedon
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Customer service
- Free parking
Quick apply

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Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in ponthir, tof

Claims/ Customer Experience Coordinator

Technical Administrator

Service Coordinator

Office Coordinator

Customer Care Administrator

Customer Experience Coordinator

Workplace Experience Coordinator

Contract Coordinator

Event Operations Coordinator

Inspection Support Coordinator - Hybrid working

Dispatch Coordinator (Courier Parcel Delivery)

Coordinator Minor Projects

Settlements Coordinator

Settlements Coordinator

Ocean Export Coordinator — International Removals

Data Management Coordinator

Coordinator - Aftercare

Facilities Coordinator

Training Coordinator

Project Coordinator - Solar & Battery

I want to receive the latest job alerts for customer experience coordinator in ponthir, tof

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