Customer and Trading Manager - Online
Sainsbury's —Newport
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
3d
Supplier Manager
Welsh Water —Newport
- £74,700 a year
- Hybrid work
- Continuous improvement
- Contracts
- Negotiation
11d
Deputy Manager
Halfords —Newport
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Business Development Manager
GEM —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
10d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Business Development Manager
PHSGroup —Llanwern
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Assistant Manager
Hollywoodbowlgroup —Cwmbran
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
1d
Jaguar Land Rover Car Sales Executive
Sinclair Group —Newport
- £20,000 - £48,000 a year
- Sales
- Customer service
- Free parking
- Annual leave
Duty Manager
Discobowl Newport —Newport
- £12.71 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Management
- Employee discount
Quick apply
Customer Experience Specialist
ANNA —Cardiff
- £25,000 a year
- Monday to Friday
- Remote
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee discount
9d
Duty Manager
Halo Leisure —Pontnewydd
- £14.29 an hour
- Supervising experience
- Annual leave
9d
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
MAT Cover Assistant Manager - Character.com Cwmbran
Character.com —Cwmbran
- £25,000 a year
- Customer service
- Microsoft Office
- Continuous improvement
- Store discount
- Employee discount
Quick apply
Strategic Planning Manager
Welsh Water —Cardiff
- £70,000 a year
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Guest Experience Manager
Forest Holidays —Berry Hill
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
3d
Assistant Manager
Carro Lounge —Cwmbran
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
8d
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave

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customer experience manager jobs near ponthir, tof

Customer and Trading Manager - Online

Sainsbury's -
Newport

Apply Now

Job details

Permanent
From £31,700 a year
3 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Customer service
Leadership

Full job description

Customer and Trading Manager - Online

Salary: From £31 700
Location: Newport Store, Newport, NP20 5NJ
Contract type: Permanent
Business area: Retail
Closing date: 18 July 2026
Requisition ID: 400069904

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great online manager:

Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in ponthir, tof

Customer and Trading Manager - Online

Supplier Manager

Deputy Manager

Business Development Manager

Helpdesk Manager

Business Development Manager

Customer Experience Manager

Assistant Manager

Jaguar Land Rover Car Sales Executive

Duty Manager

Customer Experience Specialist

Duty Manager

Fleet Business Development Manager

MAT Cover Assistant Manager - Character.com Cwmbran

Strategic Planning Manager

Guest Experience Manager

Assistant Manager

Senior Project Manager

Customer Experience Coordinator

Manager of Dedicated Implementations - EMEA

I want to receive the latest job alerts for customer experience manager in ponthir, tof

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Customer and Trading Manager - Online

Salary: From £31 700
Location: Newport Store, Newport, NP20 5NJ
Contract type: Permanent
Business area: Retail
Closing date: 18 July 2026
Requisition ID: 400069904

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customer experience manager jobs in ponthir, tof

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Customer and Trading Manager - Online

Salary: From £31 700 Location: Newport Store, Newport, NP20 5NJ Contract type: Permanent Business area: Retail Closing date: 18 July 2026 Requisition ID: 400069904

Salary: From £31 700
Location: Newport Store, Newport, NP20 5NJ
Contract type: Permanent
Business area: Retail
Closing date: 18 July 2026
Requisition ID: 400069904