Head of customer experience Work, Jobs in Pontyclun (with Salaries)

Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
5d
Business Development Executive
Tes Global —Llantrisant
- Full-time
- Sales
- Communication skills
- School
Quick apply
Commercial Training Coordinator - Part Time
The Skills Centre —Cardiff
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
6d
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
5d
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
14h
Head of Commercial
TT Electronics plc —Abercynon
- Full-time
- Management
- PMP
- Team management
- Annual leave
- Employee assistance programme
Customer Relations
PHSGroup —Caerphilly
- £25,710 a year
- No weekends
- Hybrid work
- Customer service
- Free parking
- Employee discount
14d
Retail Store Manager
French Connection —Bridgend
- £30,000 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
14d
Head of Campus Operations
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Administrative experience
- Project management
- Organisational skills
- Annual leave
12d
Head of Community & Events
Ty Hafan —Sully
- £49,217 - £53,148 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Employee assistance programme
11d
Personal Assistant
VAPOR CLEAN —Weston-super-Mare
- £17,500 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
- Employee discount
Quick apply
11d
Head of Finance - R2R
DS Smith —Caerphilly
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Commercial Finance Analyst - Remote
Morgan Advanced Materials —Swansea
- Full-time
- Remote
- Management
Credit Controller
PHSGroup —Caerphilly
- No weekends
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
4d
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Service Colleague (Express)
ASDA —Pontypridd
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Accounts Administrator
A & M GROUP —Bridgend
- £14,500 - £15,500 a year
- Part-time
- Customer service
- Administrative experience
- Analysis skills
- Free parking
Quick apply
5d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Finance Generalist
Morgan Advanced Materials —Swansea
- ERP systems
- Bachelor's degree
- Accounting

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head of customer experience jobs near pontyclun

Customer Experience Team Leader

Hafod -
Cardiff

Apply Now

Job details

Full-time
£31,271 a year
5 days ago

Qualifications

Management
Data analysis skills
Microsoft Office
Continuous improvement
Organisational skills
Leadership
Communication skills

Full job description

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Customer Experience Team Leader at Hafod.

As a Customer Experience Team Leader, you will lead, coach and develop a team of Customer Experience Specialists to deliver exceptional service to customers. The role is responsible for overseeing team performance, resolving escalated enquiries and complaints, driving continuous improvement, and ensuring a customer-centric approach that supports Hafod's commitment to building healthier homes and communities

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is a permanent, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

As a Customer Experience Team Leader, you’ll play a pivotal role in leading and supporting our Customer Experience team, using a coaching-led approach to empower colleagues and promote a customer-first culture.
You’ll oversee day-to-day operations, supporting performance against contact centre KRAs and service level targets, and act as a point of escalation for complex enquiries and complaints.
You’ll work closely with internal and external stakeholders to resolve issues effectively, while also supporting service improvement initiatives, data-led decision making, and the delivery of resident engagement activities.
A key part of the role is championing Hafod’s place-based, tenant-focused approach, ensuring that our services contribute to healthier homes and stronger communities, all while meeting organisational, legal and regulatory requirements.

You can find the full job description attached for a more detailed overview of the role.

What you’ll bring

You’ll be confident and experienced in a fast-paced contact centre environment, bringing strong leadership and people management skills.
You’ll have a proven ability to coach and mentor colleagues, manage performance, and handle challenging enquiries with professionalism.
A customer-first mindset, resilience, and strong organisational skills are essential, alongside experience delivering contact centre metrics and performance targets.
Excellent communication and influencing skills are key, as is the ability to balance operational priorities while driving continuous improvement.
Experience within housing, budget monitoring, or data analysis is desirable but not essential, and you’ll need to be comfortable using Microsoft Office applications.

Interested in applying?

Submit your application online.

We’ll review all applications and if you’re shortlisted, we’ll get in touch to arrange an interview at Culverhouse Cross, Cardiff.

There will be an activity based assessment w/c 20th July followed by final stage of interview on w/c 27th July

If you’re successful at the end of the recruitment process, we’ll offer you the role and begin your pre-employment checks. This includes confirming your right to work and completing an enhanced DBS check, which we’ll organise and pay for.

If you’d like some tips or advice with the recruitment process, we’ve put together some helpful guidance, here.

We may close this advert early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About Head Office

Our head office teams provide the support that keeps our organisation moving, helping us deliver high-quality services to communities right across Wales. We provide the foundations that enables our customer facing teams to focus on what matters most.

Our directorate brings together key business functions including People (HR), Communications, Finance, Procurement, Payroll, IT, Development and several specialist support teams. We look after everything from recruiting and paying colleagues, to managing budgets, systems, data, governance, partnerships and organisational improvement.

The work our head office teams do directly shapes the quality, sustainability and reputation of Hafod. We help ensure resources are used wisely, decisions are well informed, risks are managed and colleagues have the tools and support they need to their jobs well.

You’ll be part of a collaborative, professional community that values improvement, inclusion and impact. Roles in our head office teams offer real influence, variety and the chance to make a difference behind the scenes while seeing the outcomes of your work in communities across Wales.

#MP

At Hafod, we’re a socially conscious, not for profit organisation providing housing, care and support across south Wales. Everything we do is guided by our mission, Get the basics right, connect with you, and invest for a better future. We work together to deliver services that make a real difference in our communities.

We’re committed to creating a culture where everyone feels they truly belong; not just included, but respected, valued, and safe to be themselves. When people feel they belong, they bring their best, and that benefits all of us.

Apply Now

Refine Your Search

head of customer experience jobs in pontyclun

Customer Experience Team Leader

Business Development Executive

Commercial Training Coordinator - Part Time

Customer Experience Specialist

Customer Service and Office Manager

Head of Commercial

Customer Relations

Retail Store Manager

Key Support Services Team Leader

Head of Campus Operations

Head of Community & Events

Personal Assistant

Head of Finance - R2R

Commercial Finance Analyst - Remote

Credit Controller

Facilities Manager

Service Colleague (Express)

Accounts Administrator

Senior Capture Manager

Finance Generalist

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