3rd line support Work, Jobs in Pontypridd, Rct (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
10d
Creative Marketing Support Assistant
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- Social media management
- Customer service
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
1d
[Mewnol] Schools Desktop Support Analyst - Shared Resource Service
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- English
- IT
3d
Refuge Support Assistant 14 hrs
Cyfannol Womens Aid —Gelligaer
- £12.71 an hour
- Part-time
- Driving
Quick apply
Short-term Temporary Team Member
NEXT —Merthyr Tydfil
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
6d
Project Manager
M Group —Pontypridd
- PMP
- Project management
- Travel
- Annual leave
- Employee assistance programme
3d
Supported Accommodation Manager TAFF175
Taff Housing Association —Abergavenny
- £41,976 a year
- Full-time
2d
Community Fundraiser
City Hospice —Cardiff
- £27,000 - £29,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
2d
1st Line Unified Communications Engineer
Advania UK —Cardiff
- £26,000 - £27,000 a year
- Night shift
- Hybrid work
- Azure
8h
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Wintel Consultant
CGI —Bridgend
- Full-time
- Windows
- Scripting
Quick apply
Commercial Manager
M Group —Monmouthshire
- Management
- Driving
- Travel
- Annual leave
- Employee assistance programme
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Senior Group IT Business Support Partner
Finsbury Food Group —Cardiff
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
10d
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Junior Automation Test Engineer
Atradius —Cardiff
- Full-time
- Azure
- Oracle
- DevOps
1d
Compliance Engineer
Eaton —Cwmbran
- Hybrid work
- Engineering
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
14d
Senior Quantity Surveyor
M Group —Cardiff
- Driving
- Contracts
- Negotiation
- Annual leave
Technical Manager
NewPrinces Group —Cardiff
- Data analysis skills
- Project management
- Travel

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in pontypridd, rct

Service Desk Advisor (First Line Helpdesk)

Creative Marketing Support Assistant

[Mewnol] Schools Desktop Support Analyst - Shared Resource Service

Refuge Support Assistant 14 hrs

Short-term Temporary Team Member

Project Manager

Supported Accommodation Manager TAFF175

Community Fundraiser

1st Line Unified Communications Engineer

External Identity Support Analyst (Cardiff)

Wintel Consultant

Commercial Manager

IT Service Improvement Manager

Senior Group IT Business Support Partner

IT Infrastructure Analyst

Junior Automation Test Engineer

Compliance Engineer

Senior Project Manager

Senior Quantity Surveyor

Technical Manager

I want to receive the latest job alerts for 3rd line support in pontypridd, rct

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