Claims manager Work, Jobs in Pontypridd, Rct (with Salaries)

Claims and Redress Team Manager
Cwm Taf Morgannwg University Health Board —Abercynon
- £50,129 - £57,365 a year
- Full-time
- Analysis skills
- Communication skills
5d
Development Officer
First Choice Housing Association —Cardiff
- £39,315 - £45,030 a year
- Full-time
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
9d
Business Partner People & OD
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Human resources
- Annual leave
Technical Medical Claims Manager - Travel
Admiral —Cardiff
- Hybrid work
- Microsoft Office
- Analysis skills
- Mentoring
- Annual leave
10d
ATM Reconciliation Clerk
Notemachine —Crickhowell
- Up to £28,270 a year
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
PI & Counter Fraud Operations Manager
ERS Administration Services —Swansea
- Full-time
- Management
- Leadership
8d
PI & Counter Fraud Operations Manager
IQUW Group —Swansea
- Full-time
- Management
- Leadership
8d
Senior Nurse for Health Protection Operational
Cwm Taf Morgannwg University Health Board —Bridgend
- £58,379 - £65,723 a year
- Part-time
- IT
- Leadership
8d
Procurement Excellence and Data Lead
Tokio Marine HCC —Bridgend
- Full-time
- Contracts
Procurement Analyst
Tokio Marine HCC —Bridgend
- Full-time
- IT
Senior Estates Surveyor
Iberdrola Group —Pentre
- From £63,200 a year
- Hybrid work
- Project management
- Annual leave
- Employee discount
4d
Quality Manager
AptarGroup, Inc. —Cwmbran
- Management
- Laboratory experience
- Continuous improvement
2d
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
11d
Senior Life Medical Underwriter
Legal & General Investment Management —Cardiff
- Hybrid work
- Sales
- Communication skills
- Employee discount
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
11d
Depot Manager Role
Holt JCB —Port Talbot
- Full-time
- Management
Store Manager - Designate
Halfords —Caerphilly
- £31,000 - £33,000 a year
- Full-time
- Sales
- Microsoft Office
- Leadership
- Annual leave
- Employee discount
8d
COMMERCIAL MANAGER
Laing O'Rourke —Cardiff
- Civil engineering
- Contracts
- Communication skills
Global Product Manager, Lab Filtration Microbiology
Cytiva —Cardiff
- Full-time
- Up to 50% travel
- Bachelor's degree
- Product management
- Annual leave
Reconciliations Team Leader
Sedgwick —Cardiff
- Full-time
- Management
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount

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Claims and Redress Team Manager

Cwm Taf Morgannwg University Health Board -
Abercynon

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
5 days ago

Benefits

Company pension

Qualifications

Analysis skills
Communication skills
Welsh

Full job description

We are seeking a skilled and driven Claims and Redress Manager to lead and develop our approach to claims handling and redress across Cwm Taf Morgannwg University Health Board.

In this key leadership role, you will oversee and coordinate the Health Board’s claims and Redress caseload, ensuring timely, high-quality case management. You will apply a consistent and proportionate approach to escalation while maintaining effective relationships with legal partners and internal services to deliver robust outcomes.

You will provide specialist advice on Listening to People (LTP) and Redress processes, supporting staff and services to respond to concerns in a fair, compassionate and consistent way. A strong advocate of a just and learning culture, you will help embed approaches that prioritise openness, reflection and improvement.

A critical part of the role will involve driving organisational learning. You will analyse trends and themes arising from claims and redress cases, ensuring insights are translated into meaningful actions through governance frameworks. You will also support related inquest activity where appropriate, ensuring alignment and shared learning across functions.

This is an excellent opportunity for a confident leader with strong analytical, communication and stakeholder management skills, committed to improving patient safety and experience through effective claims and redress management.

Provide specialist leadership and coordination for CTMUHB’s clinical negligence and personal injury claims and LTP/Redress caseload, ensuring cases are progressed efficiently, within timescales, and in accordance with relevant legislation, guidance and local procedures, aligned to Listening to People (LTP) requirements (from 1 April 2026) and Redress processes.

All Personal Injury (PI) claims are conducted by NHS Wales Shared Services Partnership (NWSSP) Legal & Risk, and the post holder will act as CTMUHB’s internal case coordinator for PI claims, ensuring timely evidence collation, Datix record accuracy, action tracking and appropriate escalation. Redress matters up to the applicable LTP financial threshold (currently up to £50,000) will normally be progressed within the Health Board’s Redress arrangements, while matters above the threshold will normally be referred to NWSSP Legal & Risk for conduct (recognising that thresholds may change over time).

Working under the direction of the Lead Legal Services, coordinate evidence gathering, support witness statement development, liaise with NWSSP Legal & Risk/external legal advisors and Welsh Risk Pool, and provide clear advice to services on case management steps and escalation.

Support learning from claims and redress by identifying themes and risks, ensuring improvement actions are clearly recorded, owned and monitored through appropriate governance routes and panels.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

We listen, learn, and improve
We treat everyone with respect
We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Apply Now

Refine Your Search

claims manager jobs in pontypridd, rct

Claims and Redress Team Manager

Development Officer

Business Partner People & OD

Technical Medical Claims Manager - Travel

ATM Reconciliation Clerk

PI & Counter Fraud Operations Manager

PI & Counter Fraud Operations Manager

Senior Nurse for Health Protection Operational

Procurement Excellence and Data Lead

Procurement Analyst

Senior Estates Surveyor

Quality Manager

Customer Experience Coordinator

Senior Life Medical Underwriter

Transport Co-ordinator

Depot Manager Role

Store Manager - Designate

COMMERCIAL MANAGER

Global Product Manager, Lab Filtration Microbiology

Reconciliations Team Leader

I want to receive the latest job alerts for claims manager in pontypridd, rct

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