Client services specialist Work, Jobs in Pontypridd, Rct (with Salaries)

Therapeutic Case Worker for Holistic Hoarding
Holistic Hoarding —Caerphilly
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Senior SEO Specialist
Liberty Marketing —Cardiff
- £33,000 - £39,000 a year
- Analysis skills
- Mentoring
Quick apply
Audit Manager
NHS Wales Shared Services Partnership —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
Conveyancing Assistant - Commercial Property
Hugh James —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Administrator
The Watches of Switzerland Group —Cardiff
- Part-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
5d
Examiner STE4
Ground Control —Newport
- Full-time
- Hybrid work
- Civil engineering
- First Aid Certification
- Communication skills
- Annual leave
- Life insurance
Quick apply
Business Support Administrator
Tokio Marine HCC —Bridgend
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
4d
Fabricator
elix sourcing solutions —Bridgend
- £36,000 - £42,000 a year
- Overtime
- Welding
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Paid Media Specialist
Liberty Marketing —Cardiff
- £28,000 - £32,000 a year
Quick apply
7d
Commercial Development Executive
Howden Group Holdings —Cardiff
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
De-Carbonisation Programme Manager
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Annual leave
Relationship Manager
Hodge Bank —Cardiff
- From £56,925 a year
- Full-time
- Hybrid work
- Financial services
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
1d
Sports Coaches
Elementa Support Services —Pontypridd
- £90 - £120 a day
- Childcare
- Working with children
- Education
Quick apply
Facilities Coordinator
Arup —Cardiff
- Hybrid work
- Customer service
- Administrative experience
- Travel
5d
Team Leader
Integra Community Living Options Ltd —Roath
- £15.18 an hour
- Full-time
- Leadership
- Paid training
- Referral programme
Quick apply
5d

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Therapeutic Case Worker for Holistic Hoarding

Holistic Hoarding
Caerphilly

Quick apply

Job details

Full-time | Fixed term contract
£27,000 a year
4 days ago

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills

Full job description

Therapeutic Hoarding Caseworker

Location: Caerphilly or Newport depending on candidate's preference.

Salary: £27,000 per annum

Hours: Full-time (40 hours per week)

About Holistic Hoarding CIC

Holistic Hoarding CIC is a specialist organisation supporting individuals affected by hoarding behaviours through a therapeutic and person-centred approach. We understand that hoarding often develops as a coping mechanism in response to distress, and we provide safe, non-judgemental spaces for clients to explore these experiences without risk of re-traumatisation. Our work includes bespoke training and consultancy for organisations, CPD-accredited courses on hoarding disorders, monthly support groups for individuals and families, and tailored one-to-one practical and therapeutic support. We focus on relapse prevention, harm reduction, and long-term outcomes, ensuring clients are supported even after formal interventions end.

About the Role

Holistic Hoarding CIC is seeking a compassionate and motivated Therapeutic Hoarding Caseworker to join our team. This is a rewarding opportunity to support individuals experiencing hoarding behaviours, helping them work towards safer, healthier living environments through a person-centred and therapeutic approach.

You will work directly with clients in their homes and communities, building trusting relationships and delivering tailored interventions that promote long-term change.

The role is part of our ongoing work in partnership with Caerphilly County Borough Council’s Supporting People Team, delivering interventions that help clients maintain their tenancies, access support services, and stay safe in their homes.

Key Responsibilities

1. Assessment & Support Planning

Carry out comprehensive, person-centred assessments with individuals experiencing hoarding behaviours to understand their needs, risks, and circumstances.
Develop and implement tailored intervention and support plans that promote sustainable change.

2. Therapeutic Client Support

Deliver consistent one-to-one support using a therapeutic, trauma-informed approach to build trust and motivation.
Provide emotional support to help clients better understand their behaviours.
Support individuals to make gradual, achievable progress in reducing clutter and improving living conditions.
Signpost and connect clients to relevant local services, community resources and support networks.

3. Multi-Agency Working & Coordination

Work collaboratively with a range of professionals including housing, social care, mental health services, and other partners.
Coordinate interventions such as home visits, support sessions, and multi-agency responses to ensure a holistic approach.
Act as an advocate for clients where appropriate.

4. Record Keeping & Reporting

Maintain accurate, up-to-date case records in line with organisational and data protection requirements.
Prepare reports, updates and case summaries to support service delivery and monitoring.

5. Risk & Crisis Management

Identify, assess and respond appropriately to safeguarding concerns and risks.
Manage crisis situations sensitively, including those relating to health, housing or tenancy issues.

Professional Requirements

Essential

Experience working in a support, social care, or mental health setting.
Strong understanding of the psychological, emotional, and social factors associated with hoarding.
Excellent communication and interpersonal skills.
Ability to build trust and maintain appropriate professional boundaries.
Ability to work independently, manage a caseload, and contribute effectively as part of a team.
Experience of partnership working, including with voluntary or community sector organisations.
Good organisational skills and ability to maintain accurate and timely records.
IT literacy, including Microsoft Office (Word, Excel, Outlook).
Commitment to equality, diversity, and inclusion in practice.
Full UK driving licence and access to a vehicle.
Enhanced DBS check required.

Desirable

Experience working with individuals with hoarding behaviours.
Qualifications or training in psychology or a related therapeutic discipline.
Knowledge of local services and support networks within Caerphilly and Gwent.
Experience working with disadvantaged or vulnerable groups.
Understanding of trauma-informed practice.

Personal Attributes

Brings a compassionate, patient, and non-judgemental attitude to working with clients.
Resilient and able to remain motivated in challenging environments.
Proactive, with the ability to use initiative and problem-solve effectively.
Strong ability to build positive, trusting relationships.
Respect for confidentiality, dignity, and diversity.
Commitment to ongoing learning, reflection, and professional development.
Alignment with the values and ethos of Holistic Hoarding CIC.

How to Apply

To apply for the position of Therapeutic Hoarding Caseworker, please submit your CV to and outline how you meet the criteria above.

We are expecting the role to start in May 2026 subject to references and DBS checks.

If you are passionate about making a meaningful difference in people's lives and thrive in a collaborative environment, we invite you to bring your expertise to Holistic Hoarding. Join us in transforming lives and building stronger communities.

Job Types: Full-time, Fixed term contract

Pay: £27,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

client services specialist jobs in pontypridd, rct

Therapeutic Case Worker for Holistic Hoarding

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I want to receive the latest job alerts for client services specialist in pontypridd, rct

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