Head of content and Work, Jobs in Pontypridd, Rct (with Salaries)

Customer Insight and Research Manager
Transport for Wales —Pontypridd
- £38,093 a year
- Marketing
- Classroom experience
- Marketing
- Employee discount
13d
Head of Brand Strategy
The Mix by Su Creative Studio Ltd —Aberdare
- £4,500 - £5,800 a month
- Full-time
- In-person
- Leadership
- Marketing
- Free parking
- Sick pay
Quick apply
12d
Communications Officer - Design & Digital
Hafod —Cardiff
- £38,796.98 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
11d
Head of Digital Marketing
360 Marketing Ideas Ltd —Aberdare
- £4,800 - £6,200 a month
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Work from home
Quick apply
12d
Lead Intelligence Analyst
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Part-time
- Hybrid work
- Presentation skills
- Free parking
- Annual leave
7d
Strategic Growth Manager - Wales
Department for Business and Trade —Cardiff
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- Communication skills
14d
Head of Commercial
Food Standards Agency —Cardiff
- £72,469 a year
- Temporary
- Remote
- Presentation skills
- Driving
- Contracts
10d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Marketing Executive - Specialist
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
3d
Head of Data and Analytics
Walker & Sloan —Cardiff
- Full-time
- Hybrid work
- Mentoring
Curriculum Developer
ACT Training —Cardiff
- £32,587 - £35,330 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- AI
4d
Communications and Engagement Adviser - Placemaking
North Somerset Council —Weston-super-Mare
- £42,839 - £48,226 a year
- Part-time
- Hybrid work
- Microsoft Office
- No degree
- Marketing
- Annual leave
13h
Senior Dynamics Developer
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
Graphic Designer
MAMBA MARKETING LTD —Cwmbran
- £26,000 - £33,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
7d
Senior Data Engineer - (GCP)
Office for National Statistics —Newport
- £41,985 a year
- Full-time
- Hybrid work
- Presentation skills
- Python
4d
Senior Data Engineer
Office for National Statistics —Newport
- £41,985 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Python
4d
Digital Marketing Manager
Pryme Financials Ltd —Newport
- Marketing
- Master's degree
- Analysis skills

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Customer Insight and Research Manager

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£38,093 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Marketing
Market research
Legal drafting
Classroom experience
Business requirements
Marketing
Welsh

Full job description

Salary:

£38,093
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

21 July 2026
Vacancy Reference:

0762

The Role

The build a robust, representative insight into the population Transport for Wales (TfW) serves and will inform and drive strategic decisions across marketing, customer experience, brand, and the wider business. Focusing on travel behaviours and attitudes, the role will lead TfW's approach to research and insight, becoming the organisation's subject-matter expert and champion evidence-based decision making.

Role responsibilities

Lead and develop a collaborative research and insights team by establishing clear processes, standards, and governance to ensure the delivery of timely, high-quality insights. These insights must inform decision-making and drive meaningful impact across commercial and strategic priorities.
Deliver trusted, representative insight into customers, potential customers, and stakeholders by analysing our customer demographic and segmentation data to inform key decisions and support commercial and strategic goals.
Be the trusted subject matter expert by championing and embedding TfW's strategic approach to research and insight, increasing its influence on key decisions and the achievement of commercial and strategic goals.
Collaborate with key stakeholders to lead the development of TfW's segmentation dashboard by enabling targeted, data-driven decision-making to ensure it becomes a strategic cornerstone of the organisation's research and insight approach.
Lead the development of TfW's marketing mix modelling by collaborating with key internal stakeholders, to ensure that it produces robust outcomes and informs key marketing and brand decisions.
Inform strategic marketing, customer experience, brand and other decisions by analysing and interpreting complex data, information and insight from a range of sources to present findings
Develop and maintain an annual research and insights plan by aligning with corporate objectives and business needs to inform key decisions, budget setting, and strategic priorities.
Support in informing strategic decision-making by developing TfW's Have Your Say platform to recruit and maintain a representative panel, enabling the generation of meaningful insights that reflect diverse voices.
Lead on the procurement of technology and services that support TfW's strategic research and insight approach by identifying and recommending platforms to ensure the tools are fit for purpose, scalable, and enable high-quality, actionable intelligence.
Influence best practice where relevant by engaging with industry bodies and peer organisations to build expertise, and to ensure TfW benefits from the latest insight and innovation.

Who we're looking for

Degree in marketing or a related field (including consumer behaviour or market research / or experience of working in a similar role in.
Comprehensive understanding of consumer/ customer market research principles and their application in a business environment.
Experience of assessing complex business requirements and specifying / recommending the most appropriate research approach to deliver representative insight.
Demonstrable experience of analysing and interpreting quantitative and qualitative data to present findings and make strategic and tactical recommendations.
Experience of drafting reports, presentations and other content based on research findings to support strategic decision-making.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

head of content and jobs in pontypridd, rct

Customer Insight and Research Manager

Head of Brand Strategy

Communications Officer - Design & Digital

Head of Digital Marketing

Lead Intelligence Analyst

Strategic Growth Manager - Wales

Head of Commercial

Senior Capture Manager

Marketing Executive - Specialist

Head of Data and Analytics

Curriculum Developer

Communications and Engagement Adviser - Placemaking

Senior Dynamics Developer

Graphic Designer

Senior Data Engineer - (GCP)

Senior Data Engineer

Digital Marketing Manager

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