Helpdesk support Work, Jobs in Pontypridd, Rct (with Salaries)

1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
6d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
ICT Applications Engineer
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
11d
Customer Service Helpdesk Operative Apprenticeship
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
5d
Facilities Porter
Welsh Water —Newport
- £24,519 - £26,971 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
6d
Senior Assistant, HR Services – People Service Desk
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
8d
Regional Training and Development Lead Co-Ordinator
South Wales Police —Bridgend
- £37,020 - £42,612 a year
- Full-time
- Travel
- Training & development
Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
7d
Analyst, Personal Independence, Quality Risk and Security (QRS) Services
Deloitte —Cardiff
- Hybrid work
- Computer literacy
- No experience needed
- Analysis skills
6d
MultiSkilled Host
CBRE —Cardiff
- Part-time
- Continuous improvement
- Front desk
- Cleaning
- Employee discount
Multiskilled Technician
CBRE —Merthyr Tydfil
- Full-time
- Employee discount
Community Facilities Assistant
North Somerset Council —Weston-super-Mare
- £26,403 - £28,142 a year
- Weekend availability
- Hybrid work
- Customer service
- Annual leave
8d
Maintenance Technician
CBRE —Cardiff
- Full-time
Multi Site Technician - Bristol, Weston Super Mare, Highbridge, Bridgwater
City Facilities Management (UK) —Weston-super-Mare
- £41,506.36 a year
- Overtime
- HVAC
- Employee discount
- Life insurance

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Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to…
£24,785 a year
Quick apply

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1st Line IT Support Technician

CCSW LTD
Cardiff

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
6 days ago

Benefits

Annual leave
Work from home

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Stakeholder liaison
Ticket management systems
Technical support incident logging
SAN
IP networking
Customer support
Cybersecurity
Communication skills
Active Directory

Full job description

Job description

Job title: 1st Line IT Support Technician

Hours per week: 35 hrs per week

Salary: £26,000 to £28,000 per year

Location: Homeworking, Office (Cardiff, UK) and Client sites

Contract: Permanent

CCSW LTD (Custom Computer Service Wales Ltd) is an IT support and Managed Service Provider based in the centre of Cardiff.

We provide in person and remote IT support and services to clients across the UK. The type of clients that we support are from various industries including third sector, law, estate agency, life science industries, recruitment and more.

Our values are to provide a personal, efficient and friendly service to all our clients however large or small.

Within our team we have a variety of skills and expertise, and the roles and responsibilities are shared across the team.

We are looking for a 1st Line IT Support Technician to join our support team. Within this role, you will be responsible for providing technical support on-site and remotely to our clients working independently or as part of the support team.

Duties and Responsibilities

· To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

· Work to SLA thresholds for incident(s), request(s) and problem(s)

· To work effectively and productively with senior 2nd line and 3rd line IT support

· To document all calls on the call logging system

· To maintain user security on all systems

· Support and maintain cyber security measures across client environments

· Supporting users in the use of Computer equipment by providing necessary training and advice

· To arrange for external support visits whenever problems cannot be resolved in-house

· Liaise with 3rd parties and suppliers, including telephone and Internet service providers

· Always maintain confidentiality

· Comply with current legislation and always respect the confidentiality of information in line with the requirements of the Data Protection Act

· Comply with any Quality and Environmental standards of the Company

· Adhere to all Company policies, procedures and business ethics codes Essential skills and qualifications

Requirements for the role

· To hold a full clean and valid UK driving licence and have access to your own or another vehicle

· Ability to travel to customer sites across South Wales and the UK when required

· Must live within a commutable distance of Cardiff, as this role requires regular attendance at our Cardiff Bay office and travel to local client sites

This role is not suitable for fully remote applicants

Knowledge & Experience

Previous experience in an IT support, helpdesk, service desk, or technical support role
Experience troubleshooting Windows 11 desktop operating systems
Experience supporting Microsoft 365 applications including Outlook, Word, Excel and Teams
Basic understanding of Active Directory user management
Basic understanding of networking concepts including TCP/IP, DNS, DHCP and Wi-Fi
Experience using ticketing or call logging systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Cyber security awareness and understanding of security best practices
Experience supporting printers, desktop hardware, laptops and mobile devices
Ability to manage workload effectively and work to agreed SLAs
Willingness to learn new technologies and develop technical skills

Exposure to any of the following would be beneficial but is not essential:

Microsoft Server administration
Backup solutions
Microsoft 365 administration
VoIP telephone systems
Monitoring and RMM software
ISP fault logging and coordination with third parties

Desirable Skills

The successful candidate will have the opportunity to develop skills and experience in the following areas with support from senior technicians:

Microsoft Entra ID (Azure AD)
Conditional Access, MFA and BitLocker recovery
SharePoint administration
Virtualisation technologies including VMware and Hyper-V
Firewall administration and network troubleshooting
VPN technologies
Switching and routing
SAN and NAS storage platforms
Dell server hardware and iDRAC management
Business Continuity and Disaster Recovery planning
Sophos security solutions
Acronis backup solutions
Advanced Microsoft 365 administration
Cyber security technologies and best practices
Vendor and supplier management
Quoting and procurement processes
Industry certifications including Microsoft and cyber security qualifications

Opportunities In this role

You will have the opportunity to develop your skills and knowledge to build on the desirable skills. There is also opportunity to progress within the organisation by developing your personal and technical skills with our support team. We have senior technicians will support and be able to guide you in this role.

Hours and environment

Your normal working week will be 35 hours per week Monday to Friday. You can be asked to work additional hours paid at the agreed rate of contract. You will be able to work from home and in a shared office space at our Cardiff Bay office. Monday to Friday (core business hours 8am to 5:30pm (7 hr shift))

Holiday entitlement

You will receive 30 days annual leave including bank holidays. Offices normally close over the Christmas period offering home working to respond to emergencies.

Job Types: Full-time, Permanent

Benefits:

· Generous annual leave entitlement of 30 days per year including bank holidays

· To be able to work from home

· Flexible start and finish times

· Additional 1 day’s annual leave to celebrate your birthday after 1 years’ service

Pay: £26,000.00-£28,000.00 per year

Work Location: Hybrid remote in Cardiff CF24 5PB

Quick apply

Refine Your Search

helpdesk support jobs in pontypridd, rct

1st Line IT Support Technician

Service Desk Advisor (First Line Helpdesk)

ICT Technical Engineer - Infrastructure

ICT Applications Engineer

Customer Service Helpdesk Operative Apprenticeship

Facilities Porter

Senior Assistant, HR Services – People Service Desk

Regional Training and Development Lead Co-Ordinator

Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)

Analyst, Personal Independence, Quality Risk and Security (QRS) Services

MultiSkilled Host

Multiskilled Technician

Community Facilities Assistant

Maintenance Technician

Multi Site Technician - Bristol, Weston Super Mare, Highbridge, Bridgwater

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