Service desk engineer Work, Jobs in Pontypridd, Rct (with Salaries)

Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
4d
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Graduate Geotechical Engineer
Mott MacDonald —Newport
- Full-time
- Engineering
- Master's degree
- Travel
- Annual leave
Geo-Environmental Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
Geo Environmental Engineer
Tetra Tech —Cardiff
- Hybrid work
- Engineering
- Travel
Geotechnical Engineer
JN Bentley —Newport
- Full-time
- Engineering
- Master's degree
- Travel
- Annual leave
Quick apply
8d
Principal Water Quality Scientist/ Modeller
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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service desk engineer jobs near pontypridd, rct

Service Desk Engineer

Integer IT & Telecom Services Ltd
Cardiff

Quick apply

Job details

Permanent | Full-time
From £24,500 a year

Qualifications

Microsoft Windows Server
Jira
TCP
SCCM
BMC Remedy
Customer service
Software deployment
Windows
Technical support
Microsoft Office
Analysis skills
Computer hardware
DNS
Mac OS
ServiceNow
IT
Linux
TCP/IP
Communication skills
Active Directory
Help desk
VPN

Full job description

Job Overview
We are seeking a skilled and dedicated Service Desk Engineer to join our dynamic IT support team. The ideal candidate will possess a strong technical background and excellent customer service skills, ensuring that all users receive timely and effective support. This role involves troubleshooting a variety of hardware and software issues, providing desktop support, and maintaining effective communication with users to resolve their IT-related problems.

Responsibilities

Provide first-line technical support for hardware and software issues across various operating systems, including Microsoft Windows and macOS.
Troubleshoot and resolve issues related to computer networking, VPNs, firewalls, and TCP/IP configurations.
Assist users with Active Directory management, including user account creation and permissions.
Conduct software troubleshooting for applications within the Microsoft Office suite and other business-critical software.
Maintain documentation of support requests using tools such as BMC Remedy, ServiceNow, or Jira.
Perform desktop support tasks, including installation, configuration, and maintenance of computer hardware.
Monitor system performance and conduct regular analysis to identify potential issues before they escalate.
Collaborate with other IT teams to ensure seamless service delivery and resolution of complex technical problems.
Provide training and guidance to end-users on best practices for IT usage.

Experience

Proven experience in a technical support or help desk role is essential.
Strong understanding of computer networking principles and protocols (TCP, DNS).
Familiarity with Microsoft Windows Server environments and Active Directory management is required.
Experience with SCCM for software deployment is advantageous.
Knowledge of Linux operating systems is a plus.
Excellent communication skills with the ability to convey technical information clearly to non-technical users.
Strong customer service orientation with a commitment to resolving user issues efficiently.
Analytical skills to assess problems effectively and implement appropriate solutions. If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as a Service Desk Engineer.

Job Types: Full-time, Permanent

Pay: From £24,500.00 per year

Work Location: In person

Quick apply

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service desk engineer jobs in pontypridd, rct

Service Desk Engineer

1st Line Engineer

Service Desk Advisor (First Line Helpdesk)

Field Service Technician / Engineer - Cardiff

Graduate Geotechical Engineer

Geo-Environmental Consultant

Geo Environmental Engineer

Geotechnical Engineer

Principal Water Quality Scientist/ Modeller

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