Technical support occupations Work, Jobs in Pool In Wharfedale, Wyk (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
Digital Support Engineer
Meritec Limited —Nelson
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Scripting
- IT
- Free parking
- Work from home
Quick apply
1d
Application Support Associate
Zuno Tech Group —Leeds
- Full-time
- SQL
- AWS
- Software development
- Annual leave
14d
Ecommerce Technical Support Lead
Bettys & Taylors Group —Harrogate
- £33,500 a year
- Full-time
- Bakery
- IT
- Employee discount
10d
Product Specialist
TPP —Leeds
- £60,000 a year
- Spanish
- Travel
Customer Support Technician
BigChange —Leeds
- Customer service
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Software Engineer
Autosound Ltd —Bradford
- £30,000 - £32,000 a year
- Full-time
- Computer Science
- Java
- AWS
- Employee discount
Quick apply
4d
Research IT Digital Tools Support Specialist
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Customer service
- University
- Annual leave
3d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Software Support Engineer
Giacom —Nelson
- £26,250 - £28,000 a year
- IT
- Communication skills
- Annual leave
Quick apply
8d
IT Support Technician
Mabey Hire —Ravensthorpe
- Full-time
- Travel
- School
Quick apply
1d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
IT Support Engineer
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Azure
- English
- Windows
- Annual leave
IT Support Engineer
Optionbox Ltd —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Referral programme
Quick apply
2d
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
11d
Implementation Associate
BigChange —Leeds
- Google Suite
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Senior IT Technician
ST LEONARDS HOSPICE —York
- £48,087 - £55,026 a year
- Full-time
- Hospice
- Annual leave
- Employee discount
Product Support Representative
Solera —Leeds
- Full-time
- Customer service
- Salesforce
- English

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical support occupations jobs in pool in wharfedale, wyk

Technical Specialist Remote Support

2nd Line IT Support Technician

Digital Support Engineer

Application Support Associate

Ecommerce Technical Support Lead

Product Specialist

Customer Support Technician

Software Engineer

Research IT Digital Tools Support Specialist

IT Desktop Support

Software Support Engineer

IT Support Technician

Service Desk Analyst

IT Support Engineer

IT Support Engineer

Customer Support Specialist

Junior IT Support Technician

Implementation Associate

Senior IT Technician

Product Support Representative

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