Job Role: Client Integration & Billing Administrator
Location: New Milton
Hours: 35 hours per week, Monday to Friday
Salary: £25,000 per annum plus benefits
At Innovus we committed to delivering market leading solutions and professional services and as a Client Integration & Billing Administrator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.
Main Purpose of Job
- Onboarding and integrating new properties into our Property Management system ensuring all financial information is complete and accurate
- Ensuring accurate and timely administration of service charge demands in accordance with internal, regulatory, and legislative requirements
- Using your strong communication skills when liaising with both internal and external customers, ensuring that any actions are completed efficiently
- Working collaboratively in a high volume and fast paced environment
Position in Organisation
This role reports to the Client Integration & Billing Team Leader
There are no direct reports
About You
- You have a strong customer focus with a high attention to detail
- As you a natural problem solver, you enjoy solving queries and can effectively multi-task.
- With your positive, 'can-do' attitude you can work as a team but also can use your initiative to work independently
- You have great numeracy and MS Office skills
Main Responsibilities
- New property and fund set up
- Validation and loading of initial property cost estimates
- Set-up and uploading of tenant matrices
- Processing first completion funds and information
- Ensure all customers receive a welcome letter
- Ensure financial handover is complete and accurate
- Processing of periodic service charge demands
- Running year-end routines for service charge surplus/deficits and producing corresponding charges
- Ensuring accurate and timely delivery of all material to clients through our print delivery solution
- Timely resolution of queries in accordance with SLA’s
- Set an example for others by championing the Company values, Customer Charter principles and the Code of Business Conduct
- Any other ad-hoc duties as required within the Real Estate Finance function
Working at Innovus:
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.
We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.
Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer:
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.
We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion:
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.
As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply:
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.
If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.
