IMI-Approved Apprenticeship – Level 2
Employer: FMG
Location: Poole
FMG Ford Poole is seeking a motivated and enthusiastic individual to join as a Service Advisor Apprentice. This apprenticeship provides a structured route into the automotive service industry, combining paid employment with nationally recognised Level 2 training.
Working alongside experienced service advisors, you will develop the skills and knowledge to become proficient in customer service, service coordination, and vehicle maintenance communication. This role is ideal for individuals with a passion for cars, excellent communication skills, and a desire to grow in a dynamic automotive environment.
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers professionally to ensure a positive service experience
Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
Coordinate with parts departments to ensure timely availability of components
Keep customers updated on service progress, including any additional work identified during inspections
Handle customer complaints professionally, striving for satisfactory resolutions
Use computerised systems to input service orders, generate invoices, and maintain customer records
Maintain a clean and organised service reception area
Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
40 hours per week, typically Monday to Friday
Normal working hours: 8:30am – 5:30pm, although this may vary depending on the dealership
Approximately 20% of your working week will be dedicated to Off-the-Job (OTJ) learning, delivered via online classrooms, face-to-face sessions, and block release training at The Henry Ford Academy.
Apprentices are employed directly by FMG.
Training includes week-long block release, requiring travel and overnight stays away from home at The Henry Ford Academy.
Supported through:
Face-to-face technical and customer service sessions
Virtual classroom sessions and e-learning
Workplace coaching and mentoring
All training aligns with IMI / ESFA standards, providing nationally recognised qualifications and practical skills to succeed.
Level 2 Customer Service Practitioner Apprenticeship (IMI)
Duration: 12 months + 12 weeks for End Point Assessment (EPA)
Covers workplace competence, technical knowledge, and OTJ learning
Completion provides a nationally recognised qualification and a clear route into automotive service careers
Pay is set by the Ford dealership. All apprentices are paid at least the Apprenticeship Minimum Wage, with opportunities for progression as skills develop.
https://www.gov.uk/national-minimum-wage-rates
Aged 16+
GCSE (or equivalent) grade A–C / 9–4 in Maths and English (Predicted grades are accepted, provided the final results meet the required standards)
Strong interest in vehicle service and customer support
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
Strong communication and interpersonal skills
Willingness to follow instructions and learn from experienced colleagues
Basic IT skills for documentation and communication
Working towards or holding a valid driving licence
Calex UK is the official apprenticeship recruitment and training partner to Ford in the UK. They deliver high-quality, employer-led apprenticeship programmes aligned to IMI standards.
Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.
Applications are assessed against entry and qualification requirements
Suitable applicants will receive further information by email
If you do not hear back within 5 working days, please assume your application has been unsuccessful
Applicants must provide evidence of qualifications (GCSEs / Functional Skills). Please note that we are unable to accept any documents other than official certificates.
For support, adjustments, or application queries, please contact:
[email protected]
