IT Technician
To help deal with IT problem reports sent to the IT helpdesk and ensure a successful resolution to user problem reports against SLA. The role will involve interfacing with end users, identifying the cause of their IT issues and implementing a fix where possible. In addition, they will be responsible for assisting with elements of asset management whilst following company processes and attending workshops and participating in opportunities to expand IT knowledge.
Location: Wimborne, UK
Your Challenge:
Dealing with end user IT tickets and taking ownership of end user IT issues.
Allocating and setting up new equipment to end users.
Building PCs from the standard company image and deploying them to desks as required.
Performing root cause analysis on problem tickets.
Ensuring the IT Manager is aware of any issues which may impact on the smooth day to day running of the business from an IT perspective.
What You Bring:
Security contractual compliance will require incumbents to be a sole British National.
Ability to pick up new technologies/software quickly.
Understanding of networking.
Good problem solver.
Methodical with an eye for detail.
Ability to identify IT hardware components and fault find.
Desired Skills:
Who We Are
Our Values
Environmental, Social and Governance
Curtiss-Wright Industrial Division, which includes the product brands of Arens Controls, Penny & Giles, PG Drives Technology and Williams Controls, is an excellent supplier in providing components and sub-systems which enable customer specific solutions for on- and off-highway vehicles. These include medium- and heavy-duty trucks, buses and motor coaches, construction and agricultural vehicles, materials handling, and other specialty vehicles, as well as sophisticated wheelchairs and scooters for medical mobility.
We develop and manufacture electronic throttle controls, transmission shifters and sensors for commercial off-highway equipment and heavy trucks, helping to address the long-term trend towards attaining higher fuel efficiency and lower emissions. We also supply operator controls and advanced motor controllers for hybrid and electric vehicles, such as buses, forklift trucks, pallet stackers, wheelchairs, and rehabilitation chairs.
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No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.
For US Applicants: EEO is The Law – click here for more information.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
