Guest service agent Work, Jobs in Poole, Dor (with Salaries)

Guest Services Agent
Eclipse Hotels Group —Poole
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Revenue & Distribution Manager
Oceana Hotels Bournemouth —Bournemouth
- Full-time
- Hotel
- Data entry
- In-person
Quick apply
12d

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Guest Services Agent

Eclipse Hotels Group -
Poole

Quick apply

Job details

Part-time
5 days ago

Benefits

Discounted or free food
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Hotel guest services experience
Organisational skills
Front desk
Outbound calling
Guest services telephone call handling
Communication skills
Hotel front office operations

Full job description

Job Ref: EHG3235

Branch: Holiday Inn Express Poole

Location: Holiday Inn Express Poole, Poole

Salary/Benefits: Competitive Salary

Contract type: Casual

Hours: Part Time

Hours per week: Zero Hours

Posted date: 04/08/2026

Closing date: 04/09/2026

Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.

An excellent opportunity has arisen for an Guest Service Agent at Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Join us and enjoy our excellent benefits:

Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
Employee Assistance and Welfare Program
Health Plan
Life Insurance
Cashback and discounts on the leading high street retailers
Complimentary Meals on duty
Employee of the month and Employee of the year awards
Recommend a Friend Scheme
Excellent Training Development.

What will your key responsibilities and duties be:

Create a warm welcome to everyone and set the tone for each of our guests' experience.
Ensure that our guests experience a smooth Check-in and Check- out process
Coverage of our Reception desk on a range of shifts (Including occasional night shifts)
Able to take reservations.
Respond to our guests' comments, complaints and compliments in a timely manner.
Be able to answer our hotels calls in professional yet welcoming manner.
Carry out guest call backs to ensure everyone is happy.

What we are looking for:

Previous hotel experience as a Front Office Team Member / Receptionist or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
Experience in offering exceptional customer service.
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

Quick apply

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