Management analyst Work, Jobs in Poole, Dor (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
Trading Services Analyst
JPMorganChase —Bournemouth
- Full-time
- Communication skills
9d
Governance Analyst
JPMorganChase —Bournemouth
- Full-time
- Time management
1d
Bids and Proposals Analyst
Eaton —Wimborne
- Part-time
- Sales
- Negotiation
- Flexible schedule
3d
Tax Client Service Analyst
JPMorganChase —Bournemouth
- Full-time
- Financial services
- Tax experience
Trade Support Analyst
JPMorganChase —Bournemouth
- Full-time
- Data analysis skills
- Continuous improvement
- Negotiation
Finance Analyst
Draken —Bournemouth
- Microsoft Excel
- Accounting
- Communication skills
Data Governance and Quality Lead
RNLI —Poole
- £42,479 - £49,976 a year
- Temporary
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Annual leave
7d
Finance Analyst
Vitality —Bournemouth
- Analysis skills
- Continuous improvement
- Accounting
Digital Business Analyst Apprentice
APPRENTIFY GROUP —Bournemouth
- £24,000 a year
- Full-time
- Microsoft Office
- Maths
- Mentoring
2d
Payment Lifecycle Analyst - Swift Monitoring
JPMorganChase —Bournemouth
- Weekend availability
- Communication skills
Market Risk Reporting Analyst
JPMorganChase —Bournemouth
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
7d
Risk Analyst Lead - Property Risk
Nationwide Building Society —Bournemouth
- £32,000 - £40,000 a year
- Part-time
- Analysis skills
- Presentation skills
9h
Lead Healthcare Analyst
Vitality —Bournemouth
- Leadership
- Communication skills
Trade Services Analyst
JPMorganChase —Bournemouth
- Part-time
- Data analysis skills
- Continuous improvement
- Organisational skills
2d
Senior RCA Coordinator
Innovus —New Milton
- £28,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Organisational skills
Quick apply
4d
Payment Operations Transformation Project Manager Associate
JPMorganChase —Bournemouth
- Full-time
- Organisational skills
- Financial services
- Communication skills
2d
Securities Services - Asset Servicing and Tax Product Development - Associate
JPMorganChase —Bournemouth
- Full-time
- Public speaking
- Project management
- Product management
3d
CASS Governance & Oversight Analyst
JPMorganChase —Bournemouth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Financial Planning & Analysis
Draken —Bournemouth
- Microsoft Excel
- Analysis skills
- Accounting
8d

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Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

management analyst jobs in poole, dor

Call Quality Analyst

Trading Services Analyst

Governance Analyst

Bids and Proposals Analyst

Tax Client Service Analyst

Trade Support Analyst

Finance Analyst

Data Governance and Quality Lead

Finance Analyst

Digital Business Analyst Apprentice

Payment Lifecycle Analyst - Swift Monitoring

Market Risk Reporting Analyst

Risk Analyst Lead - Property Risk

Lead Healthcare Analyst

Trade Services Analyst

Senior RCA Coordinator

Payment Operations Transformation Project Manager Associate

Securities Services - Asset Servicing and Tax Product Development - Associate

CASS Governance & Oversight Analyst

Head of Financial Planning & Analysis

I want to receive the latest job alerts for management analyst in poole, dor

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