Contact lens supervisor Work, Jobs in Poole, Eng (with Salaries)

Contact Lens Supervisor
Specsavers Poole —Poole
- Full-time
- Team management
- In-person
- Leadership
- Store discount
- Health & wellbeing programme
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Contact Lens Supervisor
Specsavers Poole —Poole
Build strong relationships with customers, turning them into ambassadors. Use key performance indicators to increase sales, minimise costs and maximise profits.
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Contact Lens Supervisor

Specsavers Poole
Poole

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Job details

Permanent | Full-time

Benefits

Store discount
Health & wellbeing programme
Employee discount

Qualifications

Optical experience
Team management
Leadership

Full job description

Contact Lens Supervisor

Role purpose

To assist the Store JVP in the retail management of the contact lens department with a particular responsibility for the excellent service relating to the customer contact lens journey.

The role

Principal accountabilities

Responsibility for the contact lens department, by supervising and motivating staff to achieve excellent technical standards and customer service and to exceed performance targets and contact lens fittings
Assist the Store JVP in the management of the contact lens department by coaching staff to provide excellent technical quality and customer service and formally managing poor performance
Use key performance indicators to increase sales, minimise costs and maximise profits
Manage contact lens operations and maximise business performance by creating a vision of success, dealing with staff complaints and grievances, analysing management reports and the day-to-day running of the contact lens department effectively

Objectives

Understand key incentives and implement them within your team
Understand the profit and loss accounts, and other management reports
Understand KPI’s to help build a plan for the business in line with the store’s ambitions and targets
Actively seek out and utilise data, insights and trends to build the plan and monitor performance within the contact lens department
Work alongside the store manager, developing commercial opportunities by effective administration of customer-facing processes and by planning and implementing improvements to systems
Work with the Contact Lens Optician and the professional team to maintain a harmonious department performance
Lead/create the contact lens team, alongside the JVP to optimise performance and monitor against the agreed business plan
Drive clinic efficiency by ensuring that all staff are familiar with the systems and procedures within the contact lens department and embrace new technology e.g. RemoteCare and RemoteTeach
Ensure retail standards are of the highest quality
Manage customer service effectively
Ensure the supervision of the contact lens assistants complies with legislation and is appropriate to staff competency
Use relevant figures within the management accounts to identify actions that can be taken to promote cash and prevent loss
Manage any debtors using the relevant figures within the management accounts
Foster a positive team spirit within the contact lens department
Ensure you maintain a commitment to continually developing yourself to strengthen your performance and leadership in an ever-changing business
Be a role model within your store so that every member of staff feels valued, so they give their best, enjoy their job and contribute to running a superb department
Help people understand their role, what’s expected of them, how they fit in and recognise people for a job well done
Create opportunities for regular discussion and manage performance
Ensure that professional training is appropriate for present and future needs of the store
Understand the implications of employment lead in recruiting staff
Plan and manage appropriate staffing levels
Manage the contact lens department by using key performance indicators
Ensure all contact lens reports are completed – i.e. CLSP, Socrates reports
Set appropriate performance targets and bonus schemes

The individual

Essential skills include

Experience of operating in the retail sector
Proven ability to lead a team
Ability to influence at a senior level
Ability to manage a heavy and shifting workload
Demonstrate strong team management skills and provide leadership to execute strategy
Knowledge of contact lens options, features and benefits
Operating in the optical and/or hearing sector

Behaviours

FOCUS ON THE CUSTOMER

We always consider and act in the best interests of the customer

Have a ‘customer first’ attitude Constantly seek ways to improve our service and wow the customer
Understand that everything we do has an impact – direct or indirect – on the end customer
Recognise how my role and the roles of others make a difference to the customer experience
Understand the challenges of our people, stores and partners
Build strong relationships with customers, turning them into ambassadors

ACT AS ONE TEAM

We work for one company and support each other to reach our goals

Have a genuine concern for others and a willingness to help
Pull together to deliver results
Consider the impact of what we do on other people and the business
Respect others’ views, challenge where necessary and offer our own ideas
Value what we all contribute to the business

MAKE IT HAPPEN

We take accountability to see things through and get the job done

Work with drive and passion, and go the extra mile
Take ownership for delivering plans and meeting our objectives
Celebrate success and never be satisfied
Involve the right people at the right time to get results - and keep it simple
Raise the bar and be creative to stay ahead Deliver more for less, conscious of cost

UNDERSTAND OUR BUSINESS

We understand how Specsavers operates and what makes us unique

Respect our history and where it all began
Get to know our products and services, spending time in store
Act as ambassadors for the brand
Seek to understand, ask questions and be curious about what we do
Embrace and adapt to change as part of our fast-paced business

LEADING AND MANAGING AT SPECSAVERS

As leaders and managers, we recognise that we are here to enable others to be successful

Living the values and behaviours, leading by example
Setting a clear vision and direction, helping people understand their role, what’s expected and how they fit in
Building trust with our teams through honest, stretching conversations, holding ourselves and others accountable for delivering quality results and growing the business
Treating everyone equally and recognising people for a job well done
Supporting the development of our teams and ourselves, investing time in coaching and in developing talent for the future needs of Specsavers
Being open and approachable, great communicators who pay attention to the views and opinions of everyone in the team
Actively encouraging our teams to work with others and build effective relationships
Helps their teams develop a broader understanding of the business and supports people through change

Benefits:

Health & wellbeing programme
Store discount

Experience:

Optical: 1 year (preferred)
Supervisory: 1 year (preferred)

Work Location: In person

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