service desk manager Work, Jobs in poole (with Salaries)

IT Support Engineer
Admit One —Poole
- £23,500 - £25,500 a year
- Full-time
- Spanish
- Customer service
- Analysis skills
- Free parking
- Flexitime
Quick apply
IT Technician
Spectrum Geosurvey Limited —Lymington
- £25,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
12d

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IT Support Engineer

Admit One -
Poole

Quick apply

Job details

Full-time
£23,500 - £25,500 a year

Benefits

Free parking
Casual dress
Flexitime
Bereavement leave
On-site parking

Qualifications

French
Spanish
Operating systems
Customer service
Analysis skills
IT
Communication skills
German

Full job description

Position Overview:

The IT Support Engineer at Admit One is a customer-facing role responsible for delivering first-line support to clients across the globe. This role involves resolving technical issues, assisting with hardware and software installations, and providing end-user training. The IT Support Engineer plays a key role in maintaining customer satisfaction and ensuring smooth operation of Admit One’s software and hardware solutions.

This position requires strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively within the Support Team and across departments.

Key Responsibilities:

Customer Support & Troubleshooting:

Provide first-line support via help desk and phone, resolving customer issues efficiently and professionally.
Investigate and troubleshoot software, hardware, and configuration issues.
Escalate complex issues to the Support Team Lead or other departments as required.

Technical Assistance & Setup:

Assist the Project Management team with hardware and database setup for new installations.
Support the Development Team by gathering detailed information on bugs and system behaviour.
Conduct site visits when necessary, including hardware installation and configuration.

Training & Documentation:

Deliver end-user training on Admit One software and hardware solutions.
Create and update knowledge base articles to support internal and customer learning.
Propose improvements to documentation and support processes.

Customer Relationship Management:

Build strong relationships with customers through direct communication and proactive support.
Maintain ownership of assigned support cases and ensure timely resolution in line with SLA targets.
Monitor customer accounts and identify recurring issues or improvement opportunities.

Skills and Competencies:

Customer Service: Strong interpersonal skills and a desire to help others.
Problem-Solving: Analytical thinking and a proactive approach to resolving issues.
Communication: Clear and professional verbal and written communication.
Technical Aptitude: Interest or background in operating systems, hardware, and software.
Teamwork: Ability to collaborate effectively under pressure.

Qualifications and Experience:

Prerequisite:

Customer service experience
Strong team player with ability to work under pressure
Excellent communication skills
Desire to solve problems

Desired:

Background or interest in IT systems and support
Experience working to SLA targets
Analytical thinking skills
Experience in the Cinema or Entertainment industry
Spanish, Portugues, French, German

Reporting Lines:

Reports to: Support Team Lead
Works closely with: Support Team, Engagement Managers, QA, Product Team

Job Type: Full-time

Pay: £23,500.00-£25,500.00 per year

Benefits:

Bereavement leave
Casual dress
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

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