Customer support & client services managers Work, Jobs in Poplar, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
12d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
14d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Customer Support Lead
Legl —London
- Hybrid work
- AI
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Customer Support Manager
HIVED —London
- Supervising experience
- Travel
- In-person
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
16h
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Contact Centre Team Leader
Wandle Housing Association Limited. —London
- £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
4d
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
12d
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
3d

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customer support & client services managers jobs near poplar, gtl

Customer Services Manager

Global Switch -
London

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Job details

12 days ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

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customer support & client services managers jobs in poplar, gtl

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Global Head of Client Experience

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Customer Operations Manager

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