Scheme manager Work, Jobs in Poplar, Gtl (with Salaries)

Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
5d
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
8d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Office Administrator
Hackstons —London
- Up to £26,000 a year
- Full-time
- Microsoft Office
- Accounting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
Business Development Manager
Optimal Group —London
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Profit sharing
- Annual leave
Quick apply
Hotel Manager
Atlas Hotels —Chingford
- Up to £49,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
8d
Back of House (BOH) and Logistics Assistant Manager
Smart Group Ltd —London
- £32,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
11d
Practice Manager
mydentist —Southwark
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Property Manager Victoria
Dexters —London
- Monday to Friday
- Communication skills
- Employee discount
Quick apply
GENERAL MANAGER -ZARA -CENTRAL LONDON
INDITEX —London
- Full-time
- Management
- Customer service
- Employee discount
Quick apply
Assistant Manager
The Grocer, Spitalfields —London
- £33,000 a year
- Full-time
- Employee discount
Quick apply
Office Manager
Outcomes First Group —Crouch End
- Up to £38,000 a year
- Monday to Friday
- Human resources
- Communication skills
- School
- Employee discount
4d
Assistant Property Manager
NG Equity —London
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
12d
Assistant Manager
Roxy Leisure —London
- £35,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Psychological Therapies Team Manager
Acacium Group —London
- £40,000 - £45,905 a year
- Full-time
- Remote
- Supervising experience
- Employee assistance programme
Quick apply

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Junior Account Manager (Customer Support)

Socialbear
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Customer service
Project management
Presentation skills
Zendesk
Customer support
AI
Business
Account management
Communication skills
Marketing

Full job description

Role: Junior Account Manager (Digital Customer Support)

Salary: £30,000 - £35,000 per annum

Hybrid working: You will be working in our Canary Wharf office 3 days a week with 2 days a week working from home.

Perks: You will benefit from perks such as free wellness events, staff socials, work from anywhere scheme, monthly progression reviews and an amazing office - located in Canary Wharf.

The role is split into 2 parts, Customer Support and Account Management. This hybrid role requires knowledge within both Customer Service (we use Sprinklr, Zendesk, Freshdesk, Gorgias and AgoraPulse) and Account Management - in order to grow the business sustainability with our clients. To be successful in this role, you will need to have strong writing, organisation and communication skills. As well as previous experience within digital customer service, managing teams of support agents, high accuracy, communicating with brands online and a deep passion for customer success.

Key Skills

Knowledge of Digital Customer Service for high profile clients.
Managing complex resource requirements and teams of customer service agents.
Hiring and managing new team members quickly and efficiently.
Prior use of Zendesk, Freshdesk, Gorgias and AgoraPulse for Community Management and Digital Customer Service (or similar tools).
Prior use of voice, phone support platforms (Ringover).
Understanding of Digital Customer Service, Social Media Community Management, Voice Support and how it works for brands.
Organisational and Account Management practice for managing clients.
Understanding of how to use social reporting and listening tools, including presenting analytics to clients.
Able to work in a fast-paced, start-up oriented environment.
Identifying opportunities through both developing existing relationships and approaching new clients within your sector.
Excellent written and verbal communication skills with clients, with strong presentation skills.
Superb time and project management.
Copywriting and proofreading.

Roles & Responsibility

Customer Service

Managing, briefing and coordinating Community Management responses generated from our client accounts on a daily basis.
Managing, briefing and coordinating phone support.
Reporting into Senior Account Management team.
Manage the day-to-day Community Management on client accounts.
Effectively responding to all Community Management responses, including social media, live chat, phone, email support and booking system alterations.
Time tracking and reporting on client social media account usage.
Pro-actively escalating and spotting potential PR threats, and following moderation briefs.
Reporting on performance and analytics of Community Management.
Reporting on phone support analytics.
Creation of Community Management analytic presentations where required.
Creating case studies from client work undertaken.
Undertaking Community Management work in relation to new briefs, audit and strategy, plus associated admin tasks.

Account Management

Effectively responding to all client enquiries and requests (training provided).
Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
Reporting on performance and analytics of Community Management performance to clients.
Managing and setting up all customer support platforms for new clients.
Recruiting, managing and growing a team of freelance Community Managements and Account Executives who over time who will assist you in delivering your business objectives.
Initiating and sustaining relationships with clients and prospects (We would envisage a 50:50 split between Customer Support and Account Management to begin with, this is subject to change at any time).
Confidence in training a team of agents remotely and in-person, ensuring accuracy remains consistent on all client accounts.
Generating new business ideas and case studies that can be quickly turned into new sales leads the business.

AI at Socialbear

Setup and deliver live AI demos for both live chat and voice AI solutions to prospective and existing clients.
Collaborate with the AI Product and Development teams to test, refine and roll out AI-powered tools and automations (e.g., Smart Replies, AI Summaries, Sentiment Detection, and Workflow Automations).
Train client teams on how to integrate AI effectively into their existing customer support workflows.
Lead internal AI initiatives across Socialbear, championing innovation and driving adoption of new AI tools and features.
Identify opportunities to enhance efficiency and reduce costs through AI-driven automation without compromising quality.
Collaborate with marketing and analytics teams to produce compelling AI success stories and case studies for new business pitches.
Monitor and analyse AI performance metrics, presenting insights to clients and senior leadership.
Stay up to date with the latest AI developments across customer experience, automation and community management tools.

What the role entails:

Effectively responding to all client inquiries and requests promptly & effectively
Ensuring accuracy remains consistent on all client accounts.
Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Director.
Reporting on performance and analytics of customer support performance to clients.
Managing and setting up digital customer support for new clients
Recruiting, managing, and growing a team of freelance community managers and Account Executives who over time will assist you in delivering your business objectives.
Confidence in training a team of agents remotely and in-person.
Generating new business ideas and case studies that can be quickly turned into new sales leads the business.

To be a successful candidate, you will need:

Come from an Account Executive / Customer service executive background previously.
Previous agency experience this can include experience within a marketing agency.
Prior use of Sprinklr, Zendesk, Freshdesk, Gorgias, Ringover and AgoraPulse for Community Management and Digital Customer Service (or similar tools).
Need experience with both Digital Customer Service and Account Management.
Qualified to a degree level is a desirable.

Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Application question(s):

Do you have 1+ years experience in Zendesk?
Do you have 1+ years in working with in an e-commerce business?

Work Location: Hybrid remote in London E14 5RE

Quick apply

Refine Your Search

scheme manager jobs in poplar, gtl

Junior Account Manager (Customer Support)

Relationship Manager

Team Leader

Event Manager (Temporary Maternity cover)

Partnership Manager

Coffee Operations Manager

Office Administrator

Team Manager- Navigator

Business Development Manager

Hotel Manager

Back of House (BOH) and Logistics Assistant Manager

Stock Manager

Practice Manager

Property Manager Victoria

GENERAL MANAGER -ZARA -CENTRAL LONDON

Assistant Manager

Office Manager

Assistant Property Manager

Assistant Manager

Psychological Therapies Team Manager

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