It Work, Jobs in Poringland, Nfk (with Salaries)

IT Service Desk Lead
Cotswold Company —Norwich
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
3d
IT Support Technician
Howes Percival —Norwich
- Maintenance
- Travel
- Communication skills
- Employee discount
18h
Performance, Data and IT Officer
Leeway Domestic Violence & Abuse Services —Norwich
- £33,323 a year
- Part-time
- Hybrid work
- Databases
- Annual leave
Quick apply
7d
Fuel Management and Rental Desk Support
Stuart Power Ltd —Shropham
- Full-time
- Microsoft Word
- Computer literacy
- Data analysis skills
- Profit sharing
Quick apply
13d
Project Manager - IT
Bromford Flagship Livewest —Norwich
- £45,000 - £49,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership
18h
Graduate Airworthiness & Technical Support Officer
SaxonAir Charter Limited —Norwich
- Full-time
- Hybrid work
- Microsoft Word
- Engineering
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Instructor - Motor Vehicle
East Coast College —Great Yarmouth
- £25,490 - £26,025 a year
- Part-time
- Gym membership
Quick apply
Technical Support Instructor - Brickwork
Bricklaying —Great Yarmouth
- £25,811.10 - £26,025.00 a year
- Part-time
- Gym membership
Quick apply

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IT Service Desk Lead

Cotswold Company -
Norwich

Apply Now

Job details

Full-time
Up to £35,000 a year
3 days ago

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
Customer service
IT team management
Incident queue management
Ticket management
Microsoft Exchange
Virtualisation
CompTIA Network+
Mobile device management
SharePoint
Management reporting
CompTIA A+
Intune

Full job description

Job reference

TCC000940

Date posted

05/08/2026

Application closing date

28/08/2026

Location

Hybrid / Norwich Office

Salary

Salary up to £35,000 per annum

Package

Competitive

Contractual hours

Basis

Full time

Job category/type

Blank

IT Service Desk Lead

Job description

At The Cotswold Company, we make furniture built to be kept — backed by our 15-year guarantee. Behind every order, showroom and warehouse, our IT team quietly keeps things running so everyone else can focus on the customer.

We're looking for an IT Service Desk Lead to take ownership of that experience day to day. It's a hands-on role: you'll lead and coach a small service desk team while personally delivering the end-user computing work that keeps our people equipped — Intune, Autopilot, and everything in between.

What you'll be doing

Bring an ITIL-aligned approach to incident, request, problem and change management
Own and improve service desk workflows, ticket categorisation and documentation, automating where you can
Act as the first escalation point for the desk, mentoring the team and leading stand-ups and handovers
Take full ownership of device provisioning and lifecycle via Intune and Windows Autopilot
Manage the wider EUC estate: endpoint configuration, compliance policies and MDM administration
Support new site installs across our warehouses, outlets and showrooms, with some travel to sites as needed
Oversee IT asset management — recording, tracking and disposal — in line with good cyber security practice
Share reporting, KPIs and metrics with the Head of IT Infrastructure to keep performance visible
Take part in our IT on-call rota for out-of-hours support

What you'll bring

Essential

Desirable

2 years' experience in a support desk function

ITIL v4 or v5 certification

Windows 11 troubleshooting and deployment experience

Microsoft 365 management experience (onboarding, offboarding, Exchange, Teams, licensing)

Experience with Microsoft Cloud, Autopilot, Intune or similar MDM tools

CompTIA Network+

IT asset management experience

SharePoint experience

Excellent customer service skills

Virtualisation knowledge

CompTIA A+ (or equivalent)

Backup and anti-virus management

A full UK driving licence (for travel and hire car purposes)

Retail IT deployment experience

Broader MDM/deployment know-how (MDT, JAMF, Knox, Apple DEP)

You'll fit right in if you're

Positive, approachable and calm under pressure
A natural at working with kindness and understanding of others' needs
Customer-focused, methodical and analytical in how you solve problems
Keen to keep learning — and to pick up new certifications along the way

A bit about us

The Cotswold Company is a premium furniture and homeware retailer, B-Corp certified and proud of it. We're growing our showroom presence across the UK alongside a well-loved online business, and everything we make is built to last — which is exactly the standard we hold our IT service to as well.

Apply Now

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it jobs in poringland, nfk

IT Service Desk Lead

IT Support Technician

Performance, Data and IT Officer

Fuel Management and Rental Desk Support

Project Manager - IT

Graduate Airworthiness & Technical Support Officer

Technical Support Instructor - Motor Vehicle

Technical Support Instructor - Brickwork

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