1st line support engineer Work, Jobs in Port Glasgow, Ivc (with Salaries)

2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply

Related jobs to explore

Based on your search for 1st line support engineer

Process Support Engineer
Highland Spring Group —Blackford
You will use data, practical engineering knowledge and strong relationships to identify opportunities, reduce losses and support lasting change.
Quick apply
Engineer
The Majestic Line (Oban) —Oban
Assisting in dealing with the needs and comfort of passengers, particularly on arrival and during mealtimes. Ensuring tender is fuelled, clean and tidy and in…
Quick apply

I want to receive the latest job alerts for 1st line support engineer in port glasgow, ivc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support engineer jobs near port glasgow, ivc

Senior IT Engineer jobs in Glasgow

Network Engineer jobs in Peterborough

2nd Line Support Engineer jobs in Huntingdon And Peterborough

Environmental Engineer jobs in London

Staff Line Warehouse jobs in Derby

Support Worker jobs in Halifax

2nd Line Support Engineer jobs in Slough

2nd Line Support Engineer jobs in Luton

Senior It Engineer jobs in Kingston Upon Hull

Senior It Engineer jobs in West Midlands Region

Senior Fp&a Analyst jobs in London

Senior It Engineer jobs in London

It Support jobs in Exeter

2nd Line Technical Engineer

Redsquid Communications -
Glasgow

Quick apply

Job details

Full-time

Qualifications

Azure
Technical support
Microsoft Office
IT support
SharePoint
Communication skills
Active Directory
Intune

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing,configuring& troubleshootinghardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keepingall backend systems up to date.
Ensuring that customer information and documentation on our systems isaccurate.
Providingproactive advice on bestpracticeand approaches for our customers.
Supporting onproject delivery work as needed.
Consistentlydevelopingyour skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First timefix forissues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform–essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnectServices

Who you are:

You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

1st line support engineer jobs in port glasgow, ivc

2nd Line Technical Engineer

Senior IT Engineer - T3

Related jobs to explore

I want to receive the latest job alerts for 1st line support engineer in port glasgow, ivc

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected