Hotel receptionist Work, Jobs in Port Talbot, Ntl (with Salaries)

Hotel Night Guest Service Assistant
The Dragon Hotel Swansea —Swansea
- £13.21 an hour
- Night shift
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
Part Time Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
- Part-time
- Customer service
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
6d
Reception Team Member - Part Time
Travelodge —Llanelli
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
3d

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Part Time Front Office Associate
Delta Hotels by Marriott Swansea —Swansea
Handle guest complaints with empathy and resolve issues to their satisfaction. Maintain accurate records of guest interactions and transactions.
Quick apply
6d
Guest Services Associate
The Celtic Collection —Cardiff
Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations. Monthly and end-of-year awards.
£12.72 an hour

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Hotel Night Guest Service Assistant

The Dragon Hotel Swansea
Swansea

Quick apply

Job details

Zero hours contract
£13.21 an hour

Qualifications

Hospitality
Microsoft Excel
Customer service
Organisational skills
Front desk
Computer skills
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Normal Shift Hours 22:30 - 07:00

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About the role:-
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms

-Undertake a range of non-customer facing administrative tasks
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Create reservations

About You:-
- Experience in a similar or front facing customer service role with an outgoing and bubbly personality
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- High attention to detail and accuracy – great at managing one’s own time

Pay: £13.21 per hour

Ability to commute/relocate:

Swansea SA1 5LS: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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hotel receptionist jobs in port talbot, ntl

Hotel Night Guest Service Assistant

Part Time Front Office Associate

Reception Team Member - Part Time

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