Client services occupations Work, Jobs in Portbury, Som (with Salaries)

Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
4h
Customer Care Coordinator
Wain Homes (South West) Ltd —Bristol
- £24,420 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Employee assistance programme
Quick apply
Account Manager and Onboarding Specialist
BCA —Cardiff
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Experience Consultant
Sonovate —Cardiff
- £25,000 - £27,000 a year
- Hybrid work
- Customer service
- Organisational skills
- AI
- Employee assistance programme
Quick apply
7d
Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- Full-time
- Microsoft Office
4d
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
4d
Customer Service Advisor
Kinaxia Transport & Warehousing —Yate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Success Manager
Fathom —Bristol
- Hybrid work
- Sales
- APIs
- Communication skills
Quick apply
2d
Coordinator - Aftercare
SNG (Sovereign Network Group) —Bristol
- £25,936 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
Customer Support Executive - German Speaking
Shiner —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Work from home
Quick apply
10d
Consultant, Client Success
The Currency Cloud Services Limited —Cardiff
- Analysis skills
Customer Service Administrator
Seda UK —Blackwood
- £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
3d
CSR
TOPPAN Trident UK Limited —Kingswood
- Microsoft Powerpoint
- Analysis skills
- Travel
Quick apply
5d
Account Administrator
MSRec Ltd —Bristol
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Employee discount
Quick apply
12d
Key Account Manager
Admiral —Cardiff
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
Client Services Manager, Pension Administration
Gallagher Benefit Services —Bristol
- Microsoft Office
- Continuous improvement
- Communication skills
- Employee stock purchase plan
- Life insurance
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

More jobs to discover

Find similar jobs that you might be interested in.

Customer Care Coordinator
Wain Homes (South West) Ltd —Bristol
The successful candidate will be responsible for the day-to-day administration of customer care issues, coordinating resources including Wain Homes Customer…
£24,420 - £35,000 a year
Quick apply
Customer Experience Coordinator
BELFOR —Cardiff
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed. GCSE Maths and English or equivalent.
13d

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client services occupations jobs near portbury, som

Customer Experience Agent

CitySprint -
Bristol

Quick apply

Job details

Full-time
£26,811.20 a year
4 hours ago

Benefits

Annual leave
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Microsoft Office
Root cause analysis
Communication skills
Time management

Full job description

Customer Experience Agent

Location: Bristol

Salary: £26,811.20

Hours: Full time, Monday to Friday (8am–5pm / 9am–6pm on a rotational basis)

Contract: Permanent

What you’ll get at CitySprint

25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family‑friendly days for key life moments, plus death in service cover

The role

We’re looking for a Customer Experience Agent to support the day‑to‑day management of key and complex CitySprint contracts.

This role is focused on delivering exceptional customer service while ensuring all activities are carried out in line with agreed Service Level Agreements (SLAs). You’ll handle customer queries, bookings, and operational updates, aiming to resolve issues at the first point of contact.

Working closely with internal teams, couriers, suppliers, and clients, you’ll play a key role in maintaining smooth operations and delivering a consistently high standard of service.

Why CitySprint

CitySprint is a leading UK courier services provider, with a strong presence in same day delivery and a growing reputation for innovation and service excellence.

Through continuous investment in our people, technology, and customer offering, we are shaping a more intuitive, responsive, and capable logistics service. Joining CitySprint means being part of a fast‑paced, forward‑thinking business where your contribution truly matters.

What you’ll be doing

Handling incoming customer calls, emails, and cases efficiently and professionally
Making accurate bookings and advising customers on the most suitable service options
Proactively communicating delays and updates to clients using tracking tools where applicable
Recording all customer interactions and outcomes in Salesforce to support reporting and analysis
Producing clear and concise reports in line with client requirements
Monitoring SLA performance and ensuring service targets are met
Resolving customer queries and complaints, aiming for first contact resolution
Maintaining accurate CRM records to support root cause analysis and continuous improvement
Collaborating with couriers, service centres, clients, and suppliers to deliver seamless service
Building strong working relationships across internal and external stakeholders

What we’re looking for

Strong verbal and written communication skills with high attention to detail
Ability to remain calm and objective while troubleshooting issues
Experience working in a fast‑paced, customer‑focused environment
Strong problem‑solving skills and a proactive approach
Good working knowledge of Microsoft Office systems
Effective time management and ability to meet deadlines
A collaborative mindset with the ability to build positive relationships

Apply

If you’re customer‑focused, detail‑driven, and thrive in a fast‑paced environment, we’d love to hear from you. Apply now and tell us why you’re the right fit for CitySprint.

Please note, all successful candidates may be subject to pre‑employment checks.

Quick apply

Refine Your Search

client services occupations jobs in portbury, som

Customer Experience Agent

Customer Care Coordinator

Account Manager and Onboarding Specialist

Customer Success Manager

Customer Experience Consultant

Customer Service Representative

Customer Service Coordinator

Customer Service Advisor

Customer Success Manager

Coordinator - Aftercare

Customer Support Executive - German Speaking

Consultant, Client Success

Customer Service Administrator

CSR

Account Administrator

Key Account Manager

Client Services Manager, Pension Administration

Senior Executive, Customer Success

Contract Coordinator

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