Customer service manager Work, Jobs in Porth (with Salaries)

Customer Insight and Research Manager
Transport for Wales —Pontypridd
- £38,093 a year
- Marketing
- Classroom experience
- Marketing
- Employee discount
8d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
13d
Operational People Manager
Financial Ombudsman Service —Cardiff
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
1d
Travel Services Manager
Fragrant Travel Experiences —Swansea
- £42,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Employee stock purchase plan
- Life insurance
Quick apply
9h
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Bachelor's degree
- Leadership
Assistant Branch Manager
Travis Perkins —Merthyr Tydfil
- Full-time
Area Operations Manager
LKQ Corporation —Cardiff
- Full-time
- Negotiation
- Annual leave
- Employee assistance programme
People, Planning & Performance Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £56,822 a year
- Full-time
- Employee assistance programme
14d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Network Provisioning Manager, Singapore.
IndigoTG —Magor
- £120,000 a year
- Organisational skills
- Communication skills
Trainee Lettings Tenancy Signings Manager
CPS Homes —Cardiff
- From £35,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
Customer Experience Manager
Sainsbury's —Cwmbran
- £32,700 a year
- Management
- Leadership
- Employee discount
22h
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Deputy Manager
Halfords —Newport
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Production Operations Manager
Marshall Land Systems Ltd —Merthyr Tydfil
- Full-time
- Continuous improvement
- In-person
- Leadership
12d
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

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Customer Insight and Research Manager

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£38,093 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Marketing
Market research
Legal drafting
Classroom experience
Business requirements
Marketing
Welsh

Full job description

Salary:

£38,093
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

21 July 2026
Vacancy Reference:

0762

The Role

The build a robust, representative insight into the population Transport for Wales (TfW) serves and will inform and drive strategic decisions across marketing, customer experience, brand, and the wider business. Focusing on travel behaviours and attitudes, the role will lead TfW's approach to research and insight, becoming the organisation's subject-matter expert and champion evidence-based decision making.

Role responsibilities

Lead and develop a collaborative research and insights team by establishing clear processes, standards, and governance to ensure the delivery of timely, high-quality insights. These insights must inform decision-making and drive meaningful impact across commercial and strategic priorities.
Deliver trusted, representative insight into customers, potential customers, and stakeholders by analysing our customer demographic and segmentation data to inform key decisions and support commercial and strategic goals.
Be the trusted subject matter expert by championing and embedding TfW's strategic approach to research and insight, increasing its influence on key decisions and the achievement of commercial and strategic goals.
Collaborate with key stakeholders to lead the development of TfW's segmentation dashboard by enabling targeted, data-driven decision-making to ensure it becomes a strategic cornerstone of the organisation's research and insight approach.
Lead the development of TfW's marketing mix modelling by collaborating with key internal stakeholders, to ensure that it produces robust outcomes and informs key marketing and brand decisions.
Inform strategic marketing, customer experience, brand and other decisions by analysing and interpreting complex data, information and insight from a range of sources to present findings
Develop and maintain an annual research and insights plan by aligning with corporate objectives and business needs to inform key decisions, budget setting, and strategic priorities.
Support in informing strategic decision-making by developing TfW's Have Your Say platform to recruit and maintain a representative panel, enabling the generation of meaningful insights that reflect diverse voices.
Lead on the procurement of technology and services that support TfW's strategic research and insight approach by identifying and recommending platforms to ensure the tools are fit for purpose, scalable, and enable high-quality, actionable intelligence.
Influence best practice where relevant by engaging with industry bodies and peer organisations to build expertise, and to ensure TfW benefits from the latest insight and innovation.

Who we're looking for

Degree in marketing or a related field (including consumer behaviour or market research / or experience of working in a similar role in.
Comprehensive understanding of consumer/ customer market research principles and their application in a business environment.
Experience of assessing complex business requirements and specifying / recommending the most appropriate research approach to deliver representative insight.
Demonstrable experience of analysing and interpreting quantitative and qualitative data to present findings and make strategic and tactical recommendations.
Experience of drafting reports, presentations and other content based on research findings to support strategic decision-making.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer service manager jobs in porth

Customer Insight and Research Manager

Senior Operations Manager - Customer Service

Client Services Manager

Customer Service Team Leader

Operational People Manager

Travel Services Manager

Key Support Services Team Leader

Area Manager, Customer Fulfillment

Assistant Branch Manager

Area Operations Manager

People, Planning & Performance Manager (SWTRA)

Helpdesk Manager

Network Provisioning Manager, Singapore.

Trainee Lettings Tenancy Signings Manager

Guest Services Manager

Customer Experience Manager

Contract - Continuous Improvement Lead

Deputy Manager

Production Operations Manager

Assistant Manager

I want to receive the latest job alerts for customer service manager in porth

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