Customer service advisor Work, Jobs in Porthmadog, Gwn (with Salaries)

Customer Service Advisor
Transport for Wales —Pwllheli
- £34,400 a year
- Weekend availability
- Customer service
- Organisational skills
- Classroom experience
- Employee discount
2d
Customer Service Representative (Full Time, Office Based)
International Safety Components Ltd —Bangor
- Full-time
- Spanish
- Microsoft Outlook
- Customer service
Quick apply
12d
Customer Service Representative
HSBC Global Services Limited —Caernarfon
- From £24,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Customer Services Advisor
Halfords —Bangor
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
13d
Customer Service Representative- Cashier
HSBC Global Services Limited —Caernarfon
- Full-time
4d
Customer Service Representative - Bangor
Enterprise Mobility —Bangor
- £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
3d
Multi-drop Van Driver/Customer Service Warehouse Assistant - 30 hours per week
Travis Perkins —Anglesey
- Part-time
- Customer service
- Driving
- Employee discount

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customer service advisor jobs near porthmadog, gwn

Customer Service Advisor

Transport for Wales -
Pwllheli

Apply Now

Job details

Permanent
£34,400 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Customer service
Organisational skills
Classroom experience
Communication skills
Welsh

Full job description

Salary:

£34,400 per annum
Location:

Pwllheli
Website Category:

Stations and Interchanges
Contract Type:

Permanent
Closing Date:

28 June 2026
Vacancy Reference:

0701

Are you passionate about delivering exceptional customer service? We're currently recruiting for dedicated and customer-focused individuals to join our front-line Customer Operations team.

The Role

As a Customer Service Advisor, you will be responsible for ensuring a safe, efficient, and welcoming environment for all customers across our busy station or bus interchange. You will be responsible for providing clear communication and consistent support throughout each stage of the customer journey.

You may be assigned to any of the following key areas:

Assisting customers buying tickets at our ticket offices, self-service ticket machines or via our app;
Monitoring ticket gate barriers, checking tickets, and issuing penalty fares where appropriate.
Assisting customers on the platforms and overseeing the safe and timely dispatch of trains.
Providing assistance to customers with accessibility needs.
Undertaking cleaning tasks in line with COSHH regulations to ensure trains are fully prepared for service, including cleaning of Controlled Emission Toilet (CET) operation throughout the day alongside general cleaning responsibilities.

Who we're looking for

Essential

Excellent communication skills
Excellent organisational skills
Customer Focused
Be flexible in approach
Ability to deal appropriately with difficult situations
Ability to provide a consistent high-quality service to customers
Ability to work alone and as part of a team
Ability to provide excellent information to customers and colleagues
Previous cleaning experience is required.
Understanding of COSHH
Ensure cleaning standards are maintained throughout the fleet.

Desirable

Previous Customer Service Experience

As a transport operating company, we are there for our customers whenever they need to travel – so flexibility to work shifts, including weekends and bank holidays, is essential.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

customer service advisor jobs in porthmadog, gwn

Customer Service Advisor

Customer Service Representative (Full Time, Office Based)

Customer Service Representative

Customer Services Advisor

Customer Service Representative- Cashier

Customer Service Representative - Bangor

Multi-drop Van Driver/Customer Service Warehouse Assistant - 30 hours per week

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