Helpdesk support Work, Jobs in Portishead, Som (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
8d
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Customer Service Representative
HSBC Global Services Limited —Wells
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
IT Service Desk Agent
TRG UK Ltd —Bristol
- £26,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
8d
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
13d
Attendance/Helpdesk Administrator
Bristol Grammar School —Bristol
- £8,500 - £10,300 a year
- Part-time
- Administrative experience
- IT
- School
Shared Services Support Administrator
Roc Technologies —Bristol
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Senior Helpdesk Assistant
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- Customer service
- University
- Organisational skills
- Annual leave
- Employee discount
9d
Technical Support Apprentice
Orbits IT —Barry
- From £8.50 an hour
- Full-time
- Customer service
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
9h
IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k
Soltech IT —Bristol
- £27,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person
6d
Helpdesk Administrator
SUEZ —Weston-super-Mare
- £25,430.62 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
IT Field Engineer – Based in Cardiff or Bristol
Renault UK —Bristol
- £35,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount
Facilities Coordinator
JLL —Bristol
- Travel
Receptionist/Administrator
Cotham School —Bristol
- From £8,465 a year
- Part-time
- Microsoft Office
- Accounting
- Front desk
- Free parking
- Employee assistance programme
Quick apply
7d
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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helpdesk support jobs near portishead, som

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
8 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in portishead, som

Service Desk Advisor (First Line Helpdesk)

2nd Line Support Analyst

Customer Service Representative

IT Service Desk Agent

IT Support Engineer

Service & Installation Administrator

Attendance/Helpdesk Administrator

Shared Services Support Administrator

IT Support Engineer

Facilities Helpdesk Manager

Senior Helpdesk Assistant

Technical Support Apprentice

IT Engineer - Schools - L1/L2 - North Somerset / Bristol Area - £27k to £30k

IT Technician

IT Service Desk Engineer

Helpdesk Administrator

IT Field Engineer – Based in Cardiff or Bristol

Facilities Coordinator

Receptionist/Administrator

IT Applications Support Technician

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