Platform manager Work, Jobs in Portishead, Som (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Product Manager
Narwhal Labs —Bristol
- £40,000 - £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Product management
- APIs
Quick apply
14d
Marketing Manager
Forum Europe —Cardiff
- From £40,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Business development
- Work from home
- Bereavement leave
Quick apply
5d
Project Manager – SRS Business Change
Cardiff Metropolitan University —Cardiff
- £46,049 - £51,753 a year
- Full-time
- Project management
- Agile
- Communication skills
- Annual leave
10d
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
3d
Programme Manager
Safran —Cwmbran
- Full-time
- Management
- PMP
- Engineering
- Employee assistance programme
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Platform Specialist
Legal & General Investment Management —Cardiff
- SQL
- Employee discount
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Pub Manager
Brunning & Price - The Architect, Bath —Bath
- Up to £80,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
9d
Assistant General Manager
Roxy Leisure —Cardiff
- £35,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
13d
Senior Project Coordinator
General Dynamics Land Systems UK —Blackwood
- £42,000 - £52,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Platform Specialist
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply
Programme Delivery Manager
National Grid Electricity Distribution —Bristol
- £79,923 a year
- Hybrid work
- IT
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Senior Business Development Manager - Gaming Partnerships
Teemill —Bristol
- Full-time
- Sales
- Business development
- Organisational skills
- Employee discount
12d
Commercial Manager
Systems Engineering and Assessment Ltd —Bristol
- Up to £70,000 a year
- Call to connect
- Hybrid work
- Sales
- Negotiation
- Free parking
- Annual leave
12d
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Salesforce Platform Manager
Bupa Dental Care —Bristol
- Full-time
- Azure
- Salesforce
- Travel

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platform manager jobs near portishead, som

Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

platform manager jobs in portishead, som

Service Desk Manager

Product Manager

Marketing Manager

Project Manager – SRS Business Change

System Development & Application Manager

Programme Manager

Information Governance Manager

Data Center Critical Environment Technician Manager

Customer Experience Manager

Platform Specialist

Data Enrichment Manager

Pub Manager

Assistant General Manager

Senior Project Coordinator

Platform Specialist

Programme Delivery Manager

Senior Business Development Manager - Gaming Partnerships

Commercial Manager

Customer Experience Manager

Salesforce Platform Manager

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