desktop support technician Work, Jobs in portlethen, abd (with Salaries)

Helpdesk Assistant (Temporary 6 Months)
CHAP Group —Westhill and District
- Full-time
- Windows
- Analysis skills
- Computer networking
Quick apply
10d

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Helpdesk Assistant (Temporary 6 Months)

CHAP Group -
Westhill and District

Quick apply

Job details

Full-time
10 days ago

Qualifications

Microsoft Windows Server
Windows
Analysis skills
Computer networking
Communication skills

Full job description

CHAP Group are looking for a motivated and customer-focused Helpdesk Assistant to join our team on a temporary 6 month contract.

The Helpdesk Assistant provides first‑line technical and administrative support. The role focuses on resolving routine IT issues, maintaining accurate records, and ensuring a smooth flow of information between users and the wider IT team.

Key Tasks:

Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.
Prioritise, and track support requests; escalate complex issues to senior technicians when required.
Assist with account creation, password resets, permissions updates, and routine system checks.
Prepare and configure laptops, desktops, mobile devices, and peripherals for new or existing users.
Coordinate and assist with office moves, including setting up workstations, reconnecting IT equipment, and ensuring users are fully operational in their new locations.
Provide clear, friendly, and patient communication to users with varying levels of technical confidence.
Support routine updates, patching, and basic system monitoring under supervision.
Support, troubleshoot, and maintain Windows operating systems and Windows Server environments, including user account administration, permissions, updates, and basic server‑side tasks.

Essential Criteria:

Familiarity with Windows and Microsoft 365, common business applications, and basic networking concepts.
Demonstrates strong analytical thinking, the ability to troubleshoot independently, think creatively to resolve technical issues, and proactively identify solutions without constant supervision.
Ability to diagnose straightforward issues and follow structured troubleshooting steps.
Strong verbal and written communication skills.
Ability to manage multiple tasks, prioritise effectively, and maintain accurate records.
Comfortable collaborating with colleagues and escalating issues appropriately.

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Helpdesk Assistant (Temporary 6 Months)

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