Customer experience advisor Work, Jobs in Porton, Wil (with Salaries)

Customer Experience Advisor
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
11d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
5d
Trainee Dispenser
Boots —Salisbury
- £16 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
11d
Dispenser
Boots —Salisbury
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Service Advisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £28,571 - £38,171 a year
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
11d
Weekend Sales Advisor
PetsCorner —Winchester
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
11d
Contact Advisor (Part-Time)
Capita —Upavon
- £20,124 a month
- Part-time
- Customer service
- Microsoft Office
- Free parking
Fire Safety Advisor Apprentice
Aspire Defence Services Limited —Tidworth
- Up to £24,700 a year
- Full-time
- Military
- Microsoft Office
- Driving
- Free parking
- Annual leave
Quick apply
9d
Service Advisor - Toyota
Snows Group —Salisbury
- £27,000 - £36,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Referral programme
Quick apply
Service Advisor/Administrator
Adams Morey —Southampton
- £28,080 a year
- Full-time
- Customer service
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
12d
Trainee Estate Agent
Connells Group —Salisbury
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
9d
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
11d
Customer Service Advisor
Quilter —Southampton
- £18,000 a year
- Full-time
- Hybrid work
Claims Customer Service Agent (FTC 15 months)
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
Aftersales Customer Service Advisor
Foray Motor Group —Penton Mewsey
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Retail Customer Advisor (Southampton) - 24 hours
Three UK —Southampton
- £13.72 an hour
- Part-time
- Customer service
- Employee discount
Quick apply

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customer experience advisor jobs near porton, wil

Customer Experience Advisor

Fexco Property Services
Salisbury

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Job details

Full-time
11 days ago

Qualifications

Customer service
Quality assurance
Organisational skills
Communication skills
Time management

Full job description

Job Advert

Job Title: Customer Experience Advisor

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role:

The Customer Experience Advisor is responsible for delivering outstanding service across all inbound customer contact channels, including voice and digital platforms (e.g. email, webchat, messaging). The role focuses on resolving enquiries related to Administration, Accounts, and Maintenance/Repairs, ensuring a seamless and positive experience for every customer.

This role aims to resolve queries at the first point of contact wherever possible, minimise escalations, and take ownership of customer issues through to full resolution, acting as a strong advocate for customer experience across the business.

Main Duties and Objectives:

Manage inbound customer contacts across multiple channels (telephone, email, webchat, etc.) in a professional and empathetic manner
Resolve enquiries relating to
- Accounts (e.g. Balances, Billing, Payments snd Service Charges)
- Admin (e.g Account Updates and General Enquiries)
- Maintenance/Repairs (e.g.
Strive to achieve First Contact Resolution (FCR) wherever possible
Take full ownership of customer queries and ensure end-to-end resolution, including managing follow-ups
Proactively manage escalations through to resolution, maintaining communication with the customer
Resolve non-escalated complaints efficiently and in line with company policy
Ensure all complaints are handled with empathy, accountability, and fairness
Provide a consistently excellent customer experience on every interaction
Act as a champion for customer-centric thinking, challenging processes that may negatively impact the customer journey
Identify recurring issues or inefficiencies and provide feedback to the Resolution and Continuous Improvement Team to improve service delivery
Build rapport and trust with customers, ensuring they feel valued and supported Accurately log all interactions and actions taken within systems
Where escalation is required:
- Clearly communicate next steps and expectations to the customer
- Take ownership of the case and manage it through to resolution
- Liaise with internal teams to ensure timely outcomes
- Ensure customers are kept informed with regular updates
Actively listen, show empathy, and tailor communication style to meet customer needs
Go above and beyond to create positive, memorable experiences
Encourage satisfied customers to leave feedback, including Trustpilot reviews
Promote feedback opportunities at appropriate moments in the customer journey

Essential Skills:

Strong communication skills (verbal and written)
Excellent problem-solving and decision-making abilities
High level of empathy and emotional intelligence
Ability to manage multiple systems and tasks simultaneously
Strong organisational and time management skills
Experience in a contact centre or customer service environment preferred
Experience handling complex customer queries or complaints
Exposure to accounts, admin, or repairs/maintenance-related queries is advantageous

Behaviours:

Customer-first mindset – always prioritising customer outcomes
Ownership & accountability – taking responsibility through to resolution
Resilience – managing challenging interactions positively
Collaboration – working effectively with colleagues and other teams
Continuous improvement – proactively identifying opportunities to enhance service
Integrity & professionalism – acting in line with company values

Performance Measures (KPI's):

First Contact Resolution (FCR)
Customer Satisfaction (CSAT)/Customer Experience scores
Quality Assurance (QA) scores
Average Handling Time (AHT) (balanced with quality and resolution)
Contact volumes and productivity metrics
Complaint resolution times and outcomes
Adherence to schedule
Trustpilot/review generation targets
Escalation management effectiveness (timeliness and resolution

Success Measures:

Consistently resolving customer queries quickly and accurately
Delivering high customer satisfaction scores
Reducing repeat contacts through effective first-contact resolution
Taking ownership of issues and ensuring they are fully resolved
Positively influencing customer perception through exceptional service
Actively contributing to service improvements and customer-centric change

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

customer experience advisor jobs in porton, wil

Customer Experience Advisor

Customer Services Team Leader

Trainee Dispenser

Customer Service & Experience Team Leader

Dispenser

Service Advisor- Harwoods Southampton Audi

Customer Experience Manager (Contact Centre Manager)

Weekend Sales Advisor

Customer Experience Training and Quality Manager

Contact Advisor (Part-Time)

Fire Safety Advisor Apprentice

Service Advisor - Toyota

Service Advisor/Administrator

Trainee Estate Agent

Resolution and Continuous Improvement Specialist

Customer Service Advisor

Claims Customer Service Agent (FTC 15 months)

ESG Manager

Aftersales Customer Service Advisor

Retail Customer Advisor (Southampton) - 24 hours

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