Office Administrator – Part Time
Shirley, Southampton SO15 3EZ
Welcome to JSR Estates (Southampton) Ltd T/A Homelife properties!
We have a new exciting opportunity for a keen administrator to join our team.
We are a family-run business specialising in lettings and property development across Southampton.
We are currently looking for a reliable, organised and confident Office Administrator to join our close-knit team on a part-time basis, working two to three days per week.
This is not a quiet or repetitive office role. Property management is fast-paced, demanding, and often unpredictable. You will be dealing with complaints, urgent maintenance issues, contractors, utility companies, inspections, and general administration all within the same day.
Work can come at you from all directions, so we are looking for somebody who is calm under pressure, practical, professional, and genuinely enjoys problem solving and helping keep a busy business running smoothly.
The right person will need to be confident communicating with tenants, contractors, suppliers, and utility companies both over the phone and by email. Strong professional phone etiquette and previous experience handling complaints or difficult situations is essential.
This role will also involve travelling to properties for inspections, viewings, and occasional site visits; therefore, a full clean driving licence and own vehicle is required.Key Responsibilities:
- General office administration, including filing, scanning, and data entry
- Answering phone calls and emails in a professional and timely manner
- Assisting with property management admin (tenancy paperwork, document updates, compliance tracking)
- Maintaining accurate records and updating internal systems
- Supporting the team with ad-hoc admin tasks as needed
- Assisting the directors, lettings manager, and office manager when required
Key Responsibilities
- Handling tenant enquiries and assisting with complaint resolution
- Communicating professionally with tenants, contractors, utility companies, suppliers, and trade accounts
- Coordinating repairs, maintenance, and contractor attendance
- Carrying out property inspections, occasional viewings, and site visits
- Assisting with tenancy paperwork, compliance tracking, and document updates
- Responding to emails and telephone enquiries efficiently and professionally
- Maintaining accurate records and updating internal systems
- General office administration including filing, scanning, and data entry
- Supporting the office managers with day-to-day property management tasks
- Assisting with invoice processing and contractor coordination where required
- Supporting the lettings and development teams with ongoing projects
Requirements
- Previous experience in complaint handling or customer resolution
- Strong professional telephone manner and communication skills
- Ability to remain calm and professional in high-pressure situations
- Excellent organisational and time-management skills
- Good attention to detail and problem-solving ability
- Comfortable working independently and managing varied workloads
- Proficient in Microsoft Office, Microsoft Windows and Gmail
- Good basic IT skills including computers, printers, scanning, and email systems
- Full clean driving licence and own vehicle essential
- Previous administrative or property experience desirable but not essential
Desirable
- Experience within lettings, estate agency, or property management
- Knowledge of tenancy processes and compliance requirements
- Familiarity with property software systems
What We Offer
- Friendly and supportive working environment
- Opportunity to grow within a developing property business
- Varied role with exposure to lettings and development projects
- Competitive salary dependent on experience
- Hard work, reliability, and commitment genuinely appreciated
- Occasional lunch on the bosses
Details
- Location: Shirley, Southampton SO15 3EZ
- Hours: 9am–5pm
- Days: Two to three days a week depending on business needs during busy periods.
- Salary: Dependent on experience
- Start Date: June 2026
If you would like to enquire into this position please email your CV with a covering letter detailing why you would like to apply to [email protected] to the attention of Louise.
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Microsoft Office: 1 year (required)
- Complaint handling: 1 year (required)
- Computer literacy: 1 year (required)
- Administrative: 1 year (required)
- Property management: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
