Head of customer service Work, Jobs in Portsmouth, Eng (with Salaries)

Deputy Manager - Gunwharf Quays, Portsmouth
Whittard of Chelsea —Portsmouth
- Leadership
- Store discount
- Employee discount
Quick apply
Membership Sales Advisor
Mosaic Spa & Health Clubs —Portsmouth
- £12.71 an hour
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
- Gym membership
Quick apply
9d
Deputy Manager
Gunwharf Quays —Portsmouth
- Leadership
- Store discount
- Employee discount
11d
Cafe General Manager
Kalm Kitchen Ltd —Fareham
- Up to £40,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Customer Account Manager
Fibre Telecoms UK —Southampton
- £30,000 - £40,000 a year
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Referral programme
Quick apply
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Admissions Manager
University of Winchester —Winchester
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Employee assistance programme
- Employee discount
10d
Retail Manager FTC
Land Securities —Portsmouth
- Weekend availability
- Annual leave
- Employee assistance programme
Project Coordinator – Marine Coordination
OEG Energy Group —Portsmouth
- Full-time
- Microsoft Office
- Analysis skills
- Travel
- Annual leave
12d
Office Manager
J&B Hopkins —Fareham
- £32,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
Quick apply
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
10d
IT Project Manager
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Hybrid work
- Contracts
- IT
- Leadership
3d
Customer Service Assistant
Admiral Slots —Portsmouth
- £12.75 - £13.25 an hour
- Full-time
Quick apply
3d
Business Development Manager (Defence Sales - Maritime)
Novatech Ltd —Portsmouth
- £35,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Employee assistance programme
11d
Area Care Manager
Helping Hands —Southampton
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
Operations Support Manager – The Yacht Club, Southampton
MDL Marinas —Southampton
- Full-time
- Hospitality
- Customer service
- Administrative experience
4d
HR Advisor
Wärtsilä —Fareham
- Hybrid work
- Human resources
11d
Branch Manager - Chichester
GoldUnion Nexus —Chichester
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
9d
General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply

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Deputy Manager - Gunwharf Quays, Portsmouth

Whittard of Chelsea -
Portsmouth

Quick apply

Job details

Benefits

Store discount
Employee discount

Qualifications

Assistant manager experience
Leadership

Full job description

Job Introduction

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride.

We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special.

A Day in the Life

You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

Customer Connection
You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
Team Leadership
From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.
Commercial Focus
You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
Operational Efficiency
Stock counts, deliveries, H&S compliance-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.
Local Involvement
Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail.

You’ll bring:

Experience in a supervisory or assistant management role within a retail environment.
A natural ability to coach, motivate, and lead by example.
Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
A proactive mindset-someone who spots what needs doing and takes action.
Great organisation and time management, juggling tasks while staying customer-focused.
A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready.

You’ll also enjoy:

Up to 50% store discount – discover your new favourites!
Monthly product allowance – a little treat with every pay cheque.
Discretionary bonus scheme – because great work should be recognised.
Wellbeing resources & family-friendly policies – because we care about the whole you.
Opportunities to connect across stores and head office – be part of something bigger.

Sound like the next step in your journey?
Click ‘Apply Now’ and let’s build something brilliant together.

Quick apply

Refine Your Search

head of customer service jobs in portsmouth, eng

Deputy Manager - Gunwharf Quays, Portsmouth

Membership Sales Advisor

Deputy Manager

Cafe General Manager

Customer Account Manager

Affordable Housing Enabling Officer

- Admissions Manager

Retail Manager FTC

Project Coordinator – Marine Coordination

Office Manager

Business Engagement and Service Improvement Manager

IT Project Manager

Customer Service Assistant

Business Development Manager (Defence Sales - Maritime)

Area Care Manager

IT Delivery & Service Manager

Operations Support Manager – The Yacht Club, Southampton

HR Advisor

Branch Manager - Chichester

General Manager | REEL Cinema Fareham

I want to receive the latest job alerts for head of customer service in portsmouth, eng

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