How to Apply:
Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and Personal Statement
Stage 2: Interview
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (750 word count). Please provide evidence of your Experience of the following:
-
Experience in running a customer service or stakeholder engagement team.
-
Proven ability to communicate with stakeholders at all levels.
-
Proven ability to manage multiple priorities and deliver at pace.
-
Experience of working with Customer Relationship Management (CRM) systems and digital engagement tools.
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element, Experience in running a customer service or stakeholder engagement team. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
The sift will take place 15th June 2026.
Stage 2: Interview
At interview stage, you will be assessed against the following Success Profile elements:
-
Behaviours
- Managing a Quality Service
-
Communicating and Influencing
-
Making Effective Decisions
-
Delivering at Pace
-
Working Together
The interviews will take place 25th and 26th June 2026.
This interview will be conducted in person at our Southampton office (Spring Place, 105 Commercial Road, Southampton, SO15 1EG). Further details will be provided to you should you be selected for interview.
For more information about how we hire, useful tips on submitting your application and interview guidance for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
Once the interviews have concluded, the successful candidates will be approached in merit order and asked to select their preferred employment type.
Pre-employment Checking
If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:
-
Hate speech or discriminatory behaviour
-
Threats or acts of violence
-
Illegal activity or substance misuse
-
Sexually explicit material
-
Extremist views or affiliations
Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Document Accessibility
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
