performance manager Work, Jobs in portsmouth (with Salaries)

Customer Service Manager
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Leadership
12d
Graduate Management Trainee - Portsmouth
Enterprise Mobility —Portsmouth
- Full-time
- Sales
- Customer service
- Bachelor's degree
Estate Agent
The Property Experts —Waterlooville
- £8,400 a month
- Remote
- Sales
- Administrative experience
PMO Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Store Manager
Sunglass Hut —Portsmouth
- Microsoft Office
- Retail management
Store Manager - Portsmouth
ASICS —Portsmouth
- Management
- Customer service
- Supervising experience
General Manager
Holiday Inn Portsmouth —Portsmouth
- £54,000 a year
- Full-time
- Hotel
- Leadership
Quick apply
Assistant Manager
Gunwharf Quays —Portsmouth
- Weekend availability
- Customer service
Head of Service, Family Help and Partnerships
Portsmouth City Council —Portsmouth
- £76,335 - £85,316 a year
7d
Business Manager
Get Set UK 1 —Havant
- £35,000 - £38,000 a year
- Contracts
- Leadership
- Employee assistance programme
Quick apply
Store Manager
Aldi —Alton
- £52,910 - £69,000 a year
- Annual leave
Head of Sites, Facilities and Infrastructure
BAE Systems —Portsmouth
- £98,000 a year
- Continuous improvement
- Travel
- Leadership
14d
Programme Manager
Watson Marlow Fluid Technology Solutions —Havant
- £70,000 a year
- Organisational skills
- Annual leave
11d
Programme Manager
StandardAero —Gosport
- Full-time
- Management
- Project management
- Leadership
Site Production Manager
Unipart —Portsmouth
- £55,000 - £65,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Programme Manager
Watson-Marlow Fluid Technology Solutions —Havant
- £70,000 a year
- Organisational skills
- Annual leave
12d
Regional Manager
Bestway Group —Titchfield
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
13d
Programme Manager
Ocean Infinity —Southampton
- Full-time
- Communication skills
Graduate Management Trainee - Chichester / Bognor Regis
Enterprise Mobility —Chichester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Showroom Manager
Huws Gray Group —Portsmouth
- Leadership
- Employee discount

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Customer Service Manager

Portsmouth City Council -
Portsmouth

Apply Now

Job details

£36,363 - £39,151 a year
12 days ago

Qualifications

Leadership

Full job description

Job Introduction

Your new role

Come and join Portsmouth Homes in this fantastic role as a Customer Service Manager! You will facilitate the day to day running of the area housing offices' Customer Relations Teams to meet demand via telephone, e-mail and face to face interactions. You'll have overall responsibility for the supervision of all cash handling procedures, safety of staff handling cash and the security of cash collected.

In this role you will also recruit, train, develop and maintain a team of customer relations officers (CRO's) to provide effective customer services as a social housing landlord and ensure that PCC meets the outcomes required within the Consumer Standards when Tenants contact us. You'll work collaboratively as part of the Management Team within an Area Housing Office, but also with all other teams and departments within Portsmouth Homes and relevant teams within Portsmouth City Council, to ensure consistency of services delivered and all compliance matters are met.

The role is responsible for a team of CROs within an Area Office/s, but they also work closely with Local Housing Managers (LHMs) and carry out duties required by Senior Housing Managers (SHMs). You will work collaboratively with peers in other locations, as well as team managers in other departments within PCC in particular Finance and Transactions, Tenancy Support, Portsmouth Homes Complaints and the Repairs Support/Building Services Teams, as often the CRO team are the face of Portsmouth Homes, covering all Landlord Services.

The role is responsible for proactive staff management, including absence management and performance management including disciplinary and capability issues as well as ensuring that there are appropriate resources to meet demand at all times, and that staff work in a safe and secure manner.

For full details of what this role will involve, plus of the person we are looking for, please see the job profile attached at the bottom of the page!

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact [email protected] or call the recruitment team on 023 92 616 800.

If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme, for more information please visit Connect to Work - Portsmouth City Council

Apply Now

Refine Your Search

performance manager jobs in portsmouth

Customer Service Manager

Graduate Management Trainee - Portsmouth

Estate Agent

PMO Manager

Store Manager

Store Manager - Portsmouth

General Manager

Assistant Manager

Head of Service, Family Help and Partnerships

Business Manager

Store Manager

Head of Sites, Facilities and Infrastructure

Programme Manager

Programme Manager

Site Production Manager

Programme Manager

Regional Manager

Programme Manager

Graduate Management Trainee - Chichester / Bognor Regis

Showroom Manager

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