Customer Experience & Retentions Advisor
Whiteley, near Solent Hotel | Up to £28,000 basic + bonus (OTE up to £31,000) | Mon–Fri, 8:30am–5pm — no evenings, weekends, bank holidays, ever!
Great with people? Quick on your feet? Not afraid of a tricky conversation? Let's talk.
WeBuyAnyPhone.com is the UK's largest independent tech recycling business — we buy, refurbish and recycle mobile phones, tablets and wearable tech. We're growing fast, and we're looking for someone who genuinely enjoys talking to people and can hold their own when a conversation gets a bit tense.
Here's the thing — you don't need call centre experience to be brilliant at this job.
If you've spent your working life talking to customers — face to face or on the phone — in a role that's fast-paced, unpredictable, and puts you in front of real people with real problems, you already have what it takes. We can teach you our systems and our process. What we can't teach is how to stay calm, warm and persuasive when someone's not happy, and turn that conversation around.
What you'll actually be doing
- Speaking with customers all day, every day — by phone, email and live chat
- Explaining how our pricing and grading process works, clearly and honestly
- Handling pushback and objections with confidence, and turning "I want to cancel" into "okay, that makes sense"
- Balancing what's right for the customer with what's right for the business
- Keeping accurate notes and working closely with the wider team
- Hitting targets around customer experience and retention
You'll thrive here if you...
- Love talking to people and can build rapport fast, even with strangers
- Have experience dealing with customers face to face or over the phone, in a busy, fast-paced environment
- Can think on your feet and stay calm when someone's frustrated
- Are naturally persuasive without being pushy
- Are used to handling a high volume of conversations back-to-back
- Want a role with structure and clear targets, not chaos
- Are looking to build a career in customer experience, not just clock in and out
Bonus points (not essential) for...
- Previous contact centre, retention, or account management experience
- A background in e-commerce, telecoms, or consumer electronics
- Experience with CRM systems like Salesforce
Why join us
- A genuine Monday–Friday role — no evenings, no weekends, no rotating shifts. Your weekends are your own
- A genuinely supportive, close-knit team with proper training — we'll set you up to succeed
- We're big on continuous improvement and embracing new technology to make everyone's day-to-day easier — and we actually want to hear your ideas on how to do that
- Visibility on how the business is doing, with a monthly whole-company meeting covering performance and updates — no working in the dark
- Regular Lunch with the MD sessions, where you can raise ideas or feedback directly — no chain of command to go through
- Monthly recognition awards, because good work should get noticed
- Competitive salary plus a realistic bonus structure (up to £3,000/year)
- Casual dress, and — because we believe work should be enjoyable too — an annual Summer of Fun event, quarterly food vans, and social events throughout the year. There's always something to look forward to and a reason to get together as a team
- Gym membership, because someone's got to counteract the food van
- Work at the intersection of tech, sustainability and the circular economy — and actually feel good about what you're helping build
- We're an award-winning business (Sustainability and Environment category, 2024 Mobile News Awards)
Our recruitment process is simple and quick:
- A short, friendly intro call with our People & Culture team
- A 45-minute Teams interview with our Customer Experience Manager
- A final face-to-face meeting with the team, in person
This is a full-time, office-based role in Fareham (PO15 7FT). A DBS check is required.
We welcome applications from everyone and are happy to make reasonable adjustments during the process — just let us know what you need.
Job Types: Full-time, Permanent
Pay: Up to £31,000.00 per year
Benefits:
- Casual dress
- Company events
- Gym membership
Ability to commute/relocate:
- Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why would you like to join WeBuyAnyPhone as a Customer Experience & Retentions Advisor?
Work authorisation:
- United Kingdom (required)
Work Location: In person
