Hey, we are Cone, a modern cloud accountancy firm supporting small businesses and individuals across the UK.
We are firm believers in a work-life blend. That's the lifestyle we live, and that's the message we instil in our clients and team.
And now, we are looking for a Practice Administrator to join the team on a part-time basis.
This is a varied, hands-on role supporting our Practice Manager and Client Managers with the day-to-day administration and smooth running of the practice.
You'll help keep our client records and CRM organised, chase clients for information, assist with onboarding and offboarding, send documents for signature, maintain recurring processes and generally make sure the things happening behind the scenes happen properly and on time.
There will also be an opportunity to get involved in how we improve the way Cone operates. We're constantly reviewing our systems and processes, looking at where things create unnecessary work and identifying opportunities to automate repetitive tasks.
This is not an accounting role, and you won't be expected to prepare accounts or provide technical advice. Some tasks will involve accounting software - such as posting payroll journals into Xero - but you'll be shown exactly what to do and trained on our processes.
What You'll Do
- Provide administrative support to the Practice Manager and Client Managers
- Chase clients for information and outstanding records
- Send documents for electronic signature and monitor completion
- Assist with new client onboarding and existing client offboarding
- Maintain client details, records and AML information
- Maintain our CRM and practice management system, Karbon
- Keep recurring workflows, tasks and administrative processes up to date
- Assist with HMRC authorisations and other client administration
- Post recurring payroll journals into Xero following an established process
- Maintain internal templates, documentation and procedures
- Take ownership of recurring processes and make sure they happen properly and on time
- Identify where processes break down or create unnecessary work
- Spot opportunities to automate repetitive or manual tasks
- Help us test and implement improvements to our systems and workflows
We Need You To Have
- Excellent organisation skills and attention to detail
- The ability to take ownership of tasks and follow things through
- Confidence communicating with clients and the wider team
- Comfort working independently as part of a remote team
- Confidence using computers and learning new cloud-based systems
- The ability to manage multiple small tasks and deadlines at the same time
- A proactive mindset - if something doesn't look right, we'd like you to question it
- Right to work within the UK without sponsorship
We Would Love You To Have
- Previous experience within administration or operations
- Experience within an accountancy practice or professional services business
- Experience using a CRM or practice management system
- Experience with Karbon, Xero or Google Workspace
- An interest in technology, systems and automation
- Strong client communication skills across email, phone and video calls
- An interest in understanding how businesses and processes work
*Please feel free to apply if you don't perfectly match everything above - these are a guide rather than a checklist.
Working at Cone
This is a permanent, part-time position for 18 hours per week, worked across four days of your choice between Monday and Friday.
We offer flexible working by default. We ask that you work for at least two hours on each of your four working days, but beyond that you can structure your 18 hours around what works for you.
You might choose to work 4.5 hours each day, or work longer on some days and shorter on others.
As you'll be supporting the team and communicating with clients, we would expect the majority of your working hours to fall within the normal Monday-Friday working day.
Perks & Benefits
- 25 days + bank holidays - pro rata for part-time employees
- Christmas Closure - additional time off while Cone closes over the Christmas period
- Remote working - your essential equipment will be provided
- Flexible working - available by default
- Private medical insurance - following successful completion of probation
- Workplace pension
- Enhanced maternity and paternity benefits
- Holiday loyalty scheme - additional annual leave for longer-serving team members
- 2 charity days each year
- Wellbeing Wednesdays
- Company and team events including lunches, co-working days and social events
- Self-development and regular 1-1s
- Career progression as Cone and the role continue to develop
Salary & Progression
We like to be upfront and open about salaries at Cone.
The salary for this role is £13.45-£15.00 per hour, depending on previous experience.
Cone is a Living Wage Employer, and £13.45 per hour reflects the current real Living Wage.
While this role is initially focused on practice administration, there is scope for it to develop as Cone grows and for more hours to be available down the line, if that was of interest.
Equally, this isn't an apprenticeship or a role where you'll be expected to become an accountant. It could be ideal for somebody who enjoys working within a modern accountancy practice but prefers the administration, organisation and operational side of the business.
We'll give you the equipment, systems and training you need to succeed. All we ask is that you bring the organisation, curiosity and commitment to make the role your own.
We cannot wait to hear from you.
We are an equal opportunities employer and believe in the power of a diverse and inclusive team. We welcome applications from all suitably qualified people regardless of race, sex, disability, religion or belief, sexual orientation or age.
Pay: £13.45-£15.00 per hour
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced paternity leave
- Flexitime
- Private medical insurance
- Sick pay
- Work from home
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Remote
