Join Cornerstone as our Healthcare Quality Systems Manager and play a pivotal role in shaping quality, governance, and continuous improvement across our care home group.
Leading the development and enhancement of our Quality Management Systems, you'll drive regulatory compliance, strengthen assurance processes, and champion best practice to deliver outstanding resident outcomes.
Working closely with operational, clinical, and corporate teams, you'll help embed a culture of excellence, accountability, and continuous improvement across all services.
This position is a 12-month fixed-term contract
Your Working Pattern
This role is based at our Head Office in Waterloovile (on-site), and the role is Monday to Friday 9am-5pm
40 hours per week
What You’ll Be Doing
- Lead and continuously improve the organisation’s Quality Management System, ensuring compliance with regulatory requirements and best practice.
- Oversee quality assurance frameworks, audits, compliance reviews, and governance processes across all services.
- Analyse quality, compliance, incident, safeguarding, and performance data to identify risks, trends, and opportunities for improvement.
- Monitor regulatory compliance and provide assurance reporting, dashboards, and KPI insights to senior leadership and the Board.
- Support risk management, investigations, root cause analysis, and the delivery of corrective and preventative actions.
- Act as the lead for quality system audits, regulatory reviews, and governance meetings.
- Provide leadership to the Quality Officer and build organisational capability through coaching, training, and support.
- Drive a culture of quality, accountability, and continuous improvement, leading improvement projects and embedding best practice across the organisation.
What You’ll Bring
Skills & Experience
- Significant experience managing Quality Management Systems within health, social care, healthcare, or regulated environments.
- Proven experience of designing and implementing quality assurance frameworks and governance processes.
- Experience of managing organisational audits, compliance programmes, and assurance reporting.
- Strong knowledge of risk management principles, root cause analysis, and continuous improvement methodologies.
- Experience of supporting governance reports for senior leadership teams and Boards.
- Experience using quality management, audit, incident management, or compliance software systems.
- Demonstrable experience translating quality data into actionable improvement plans.
Essential
- Level 5 qualification (or equivalent experience) in Health & Social Care, Quality Management, Healthcare Governance, or Leadership.
- Evidence of continuing professional development in quality, governance, compliance, or service improvement.
Desirable
- Registered health or social care professional.
- Qualification in Quality Improvement, Quality Management Systems, Governance, Risk Management, Lean, Six Sigma, or similar.
- Internal Auditor or Lead Auditor qualification.
Benefits package worth up to £5,000 (T&C's apply)
- Pension scheme
- Enhanced DBS fully covered by us and automatically added to the update service
- Specialist training, beyond the mandatory training requirements
- Paid for e-learning training
- Reward and recognition through vouchers and cash incentives for Christmas and long service
- Refer a friend scheme – up to £1,000 (depending on role)
- Paid for company events
- Cycle to work scheme
- Healthcare cash plan worth up to £700* including dentistry, optical plus access to a 24/7 employee assistance programme offering psychological support to staff to avoid stress and burn out, meaning everyone is able to focus on caring for our residents
- Access to Blue Light card - over 13,000 discount
Quality and Compliance / System Manager / Trends / Analysis / healthcare / care / KPI's / performance / Data / Safeguarding / Reporting / Risk management
Cornerstone Healthcare Group are a multi award-winning, sector leader with an innovative approach to complex care
Cornerstone specialise in supporting adults of all ages with complex neurological, physical, and mental health needs.
Residents are typically living with neurological degenerative conditions, such as dementia with an underlying mental health condition, and as such are vulnerable and at times prone to challenging behaviours associated with complex conditions. Many have been unable to stay in other settings because their needs have been deemed too high or too challenging.
Operating well-established homes in Waterlooville and Curdridge in Hampshire and Mytchett in Surrey, as well as a new state-of-the-art ‘eco’ home in Bristol, the Group has built a reputation for delivering consistently high standards of care, focusing on the individual journey of each resident.
At Cornerstone, the expert clinical care skills and approach of the team mean that people with the most complex needs can find a place to call home.
